topic Re: Router not showing any power in Fibre

Router not showing any power

Owen1744 — Wed, 28 Aug 2024 14:37:08 GMT

Router is completey dead with no power lights and no internet

Re: Router not showing any power

KeithFrench — Wed, 28 Aug 2024 15:11:27 GMT

Assuming the electrical outlet is OK, I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router not showing any power

Karl-TalkTalk — Wed, 28 Aug 2024 15:15:24 GMT

A Router is on the way to you.

Thanks

Karl.

Re: Router not showing any power

Owen1744 — Wed, 28 Aug 2024 15:21:35 GMT

Thanks Karl!! When will this get here, as desperately need the internet for our jobs! 🙂 O

Re: Router not showing any power

Anonymous — Thu, 29 Aug 2024 05:42:17 GMT

Hi Owen,

It usually arrives within 24-48hrs.

Thanks

Michelle

Re: Router not showing any power

Owen1744 — Thu, 29 Aug 2024 05:51:28 GMT

Thank you Michelle! It isn’t in my pending orders on my account, can you take a look please. Thanks! Owen

Re: Router not showing any power

Karl-TalkTalk — Thu, 29 Aug 2024 06:45:48 GMT

Router has been dispatched. I've sent you a PM with the tracking number.

Thanks

Karl.