topic Re: Router problem in Fibre

Router problem

Helen0481 — Tue, 27 Aug 2024 18:01:00 GMT

I'm absolutely furious, no live chat, my router is flashing amber and white, restarted, turned on and off for hours, phone line ok, my mother needs the Internet as she is 88 and living alone, please help

Re: Router problem

fr8ys — Tue, 27 Aug 2024 18:08:05 GMT

Live chat is available as is phoning.

If you wish to chat online, there is a link on this page. Turn pop up blockers off if it does not work.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Or Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Staff on the forum work normal office hours so will pick this up tomorrow but deal with posts in order.

Please ensure the relevant phone number is included in your profile or the notes field so staff can trace the account.

If your mother is vulnerable have you registered her as such?

Re: Router problem

ferguson — Tue, 27 Aug 2024 18:08:23 GMT

Sorry to see this. Is your mother the account holder? In which case put her name, address and phone number in your community profile here and the support team can check her service.

Re: Router problem

Chris-TalkTalk — Wed, 28 Aug 2024 06:34:27 GMT

Hi Helen,

Can you please update your community profile to include your:

Name
Your Mother's TalkTalk landline telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Router problem

Billx — Wed, 28 Aug 2024 12:19:36 GMT

Hi, @fr8ys

Those 3 links take you to exactly the same webpage.

Pop up blockers can be adjusted a bit, and then you can still get through to TalkTalk webchat.

Bill

Re: Router problem

fr8ys — Wed, 28 Aug 2024 12:25:02 GMT

@Billx and your point is?

People will click on the one most appropriate to their needs. It really doesn't matter in the scheme of things if the get the info does it?

You just like to score points and it's getting weary now. Please only post if it actually helps the poster with their issue.

Re: Router problem

Billx — Wed, 28 Aug 2024 12:42:07 GMT

I haven't scored points for a very long time.

But truly, it would help the poster, if there was 1 link instead of 3, all 3 of which take one to the same page.

Bill

Re: Router problem

Anonymous — Thu, 29 Aug 2024 05:32:53 GMT

Hi Helen,

Do you still need assistance with this?

Thanks

Michelle