topic Re: Eero blocks my PC searches in Fibre

Eero blocks my PC searches

Olivia11 — Wed, 28 Aug 2024 14:38:42 GMT

Hi we received our eero modem a few days ago. All good BUT when using my PC, it seems to block transitions from the search menu. For example, if I search the term 'dementia' and then try to follow a link indicating information sheets, the search flags up that the site cannot be reached.

Any suggestions??

Thanks in hope!

Re: Eero blocks my PC searches

KeithFrench — Wed, 28 Aug 2024 15:10:24 GMT

I did see someone else with this, I think that you have to disable Eero Secure's Content filtering section within the app. I think I made a note of this, but it is on my other PC. I will try & check it tomorrow.

Re: Eero blocks my PC searches

Anonymous — Thu, 29 Aug 2024 05:53:56 GMT

Thanks @KeithFrench

Michelle

Re: Eero blocks my PC searches

KeithFrench — Thu, 29 Aug 2024 08:25:15 GMT

Hi @Olivia11

To enable or disable eero Secure, from the eero app go to:-

Tap Discover
Tap eero Secure
Tap Advanced Security to toggle the feature on or off.

Re: Eero blocks my PC searches

Olivia11 — Thu, 29 Aug 2024 13:16:12 GMT

Thank you Keith - much simpler than the instructions in the other thread of a similar nature.

Interestingly, the problem seemed to have resolved itself last night following the email indicating we were now fully connected to the fibre. So, it may have been a teething issue.

Keep up the support!