topic Re: Cannot log in to account to pay bill? Please help! NOW! in Fibre

Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Wed, 28 Aug 2024 13:17:24 GMT

Each time I try to log in to pay the bill

'Sorry - for technical or security reasons we cannot log you in. Please refresh and try again.'

I try and try and try!

Why is it doing this???

I want to pay the bill

please do not cut the service off!

I WANT TO PAY!!!!!

Re: Cannot log in to account to pay bill? Please help! NOW!

Arne-TalkTalk — Wed, 28 Aug 2024 13:33:59 GMT

Hi @GeeSuss

Can I just confirm what address you are using to log in, is it a @hotmail.com address or a @mypostoffice.co.uk address? there seems to be 2 different addresses associated to you.

Dont post the full address on here.

Thank you.

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Wed, 28 Aug 2024 13:50:39 GMT

it is the hotmail.co.uk email address

I set up everything last month to pay the first bill, I am now trying to pay the second

it all worked last month when I paid the first bill, now I cannot log in

even when I try without a password

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Wed, 28 Aug 2024 14:12:26 GMT

hotmail.com

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Wed, 28 Aug 2024 14:12:43 GMT

it is hotmail.com

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Wed, 28 Aug 2024 16:17:17 GMT

What is preventing me from logging in to an account that I set up and was perfect a few weeks ago?

I want to pay my bill, please do not stop the service it is vital you do not do this!

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Wed, 28 Aug 2024 17:51:10 GMT

Dude, please. I need to pay bill.

I need help. Please help me.

Re: Cannot log in to account to pay bill? Please help! NOW!

Gliwmaeden2 — Wed, 28 Aug 2024 18:25:03 GMT

Try one of the methods that doesn't require logging into My Account, @GeeSuss.

All possible ways of paying are listed here:

https://community.talktalk.co.uk/waystopay

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Wed, 28 Aug 2024 18:59:07 GMT

Many thanks for the information.

But a question, a very important question.

What about the future?, what about my future. I wish to log into my account online, just like in the old days.

I wish to browse online, this is my wish for the future.

Please make this happen. NOW!

Re: Cannot log in to account to pay bill? Please help! NOW!

ferguson — Wed, 28 Aug 2024 19:04:13 GMT

@GeeSuss

Now that you have confirmed which email address you are using then the support team should be able to help further. Bear in mind that they do not offer real time support and are only online during normal working hours.

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Wed, 28 Aug 2024 19:06:29 GMT

Okey doke, no worries.

Many thanks 👍

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Thu, 29 Aug 2024 11:06:49 GMT

Hello. I hope all is well

I am still unable to log into my account

Why is it doing this?

I want to be able to manage my account with ease and online.

I was able to do this last month to pay my first bill and also set up the account.

Re: Cannot log in to account to pay bill? Please help! NOW!

Arne-TalkTalk — Thu, 29 Aug 2024 11:07:05 GMT

Hi GeeSuss

Looks like you have now been able to log in.

Can you confirm?

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Thu, 29 Aug 2024 11:08:49 GMT

I am not able to log into my account today.

It is still telling me

'Sorry - for technical or security reasons we cannot log you in. Please refresh and try again.'

Re: Cannot log in to account to pay bill? Please help! NOW!

Arne-TalkTalk — Thu, 29 Aug 2024 12:05:03 GMT

Can you clear cookies and cache in your browser, and try again, alternatively try a different browser.

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Thu, 29 Aug 2024 12:53:42 GMT

It still does not work

I tried on a different browser, removed all cookies

It still gives me the same answer

Re: Cannot log in to account to pay bill? Please help! NOW!

Arne-TalkTalk — Thu, 29 Aug 2024 13:17:24 GMT

Ok im gonna de-register you from My Account, can you follow the register process https://www.talktalk.co.uk/login/

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Thu, 29 Aug 2024 13:18:56 GMT

Okey doke no worries.

It is frustrating as it did work last month

I was worried about not being able to pay the bill on time. Account access is important though as I need to be able to manage the account properly.

Re: Cannot log in to account to pay bill? Please help! NOW!

Arne-TalkTalk — Fri, 30 Aug 2024 07:29:46 GMT

Let me know how you get on.

Re: Cannot log in to account to pay bill? Please help! NOW!

GeeSuss — Thu, 31 Oct 2024 09:10:11 GMT

It is doing the same thing again! THE SAME THING!

I want to pay my bill, I try to log in.... it does not allow me to do so. Why is this happening again!. I try a different browser, same thing again!

'Sorry - for technical or security reasons we cannot log you in. Please refresh and try again.'

I do this, I try to log in using my passwordless and again it does not allow me.

Please fix this, I do not want to have to go through this and having to delete and re-create my account each month and every time I want to pay my bill.