topic Re: Set up manual IP address in Fibre

Set up manual IP address

AnitaD — Thu, 29 Aug 2024 13:02:15 GMT

Hello, I need to setup up manual IP address so I can connect my security alarm. My alarm currently cannot see the internet because of the IP address. I tried to change the IP on my Eero app, but when I click save it only says it will need to reboot. When I say ok it does nothing and the IP address is not changed... I did this few times but it does not work. I restarted my router as well but no success. Any advice?

Re: Set up manual IP address

KeithFrench — Thu, 29 Aug 2024 13:56:09 GMT

Which IP address are you referring to? Is it the private IP address allocated to your device or the public WAN IP address allocated by the network to your eero?

Re: Set up manual IP address

Chris-TalkTalk — Fri, 30 Aug 2024 08:40:35 GMT

Hi AnitaD,

How are you getting on? if you still need assistance can you please answer Keith's questions

Chris

Re: Set up manual IP address

AnitaD — Fri, 30 Aug 2024 17:43:15 GMT

Hi Chris, I am referring to the one allocated to my Eero .

Re: Set up manual IP address

AnitaD — Fri, 30 Aug 2024 18:16:27 GMT

To be more specific' Gateway Eero IP address'. Thank you!

Re: Set up manual IP address

KeithFrench — Fri, 30 Aug 2024 21:09:22 GMT

Thanks for clarifying the address in question. So does this alarm require you to forward any ports to it, with connections coming in from the internet? If so, TalkTalk has never offered residential customers a static IP address, however, you can get around this by using a DDNS provider that is supported by the eero.