topic Re: Intermittent router problems in Fibre

Intermittent router problems

GaryHobson — Mon, 02 Sep 2024 08:02:23 GMT

I am, and have been having intermittent router problems for some time, green internet light flashing, loss of connection, having to reboot the router several times a week, I have contacted TalkTalk several times and they have done various checks and had me do various tasks but the problem still persists, I am beginning to think it’s just not worth the hassle.

Re: Intermittent router problems

Debbie-TalkTalk — Mon, 02 Sep 2024 08:06:23 GMT

Hi @GaryHobson

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Intermittent router problems

GaryHobson — Mon, 02 Sep 2024 09:01:45 GMT

Done thanks

Re: Intermittent router problems

Debbie-TalkTalk — Mon, 02 Sep 2024 09:24:50 GMT

Hi @GaryHobson

Thank you 🙂

I've ordered you a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Intermittent router problems

GaryHobson — Mon, 02 Sep 2024 09:31:46 GMT

Thanks Debbie, I have asked several times for a replacement and been denied one every time! I am glad someone has finally reached the same conclusion as myself.

Re: Intermittent router problems

Debbie-TalkTalk — Mon, 02 Sep 2024 09:37:23 GMT

Hi Gary

I'm really sorry to hear that. If you do experience any further issues with the replacement router connected then please post here to let me know.

I will check in again with you later on in the week to make sure the router has arrived ok.

Thanks again.

Debbie

Re: Intermittent router problems

GaryHobson — Wed, 04 Sep 2024 09:19:45 GMT

New router received, set up and appears to be working well, have noticed an instant increase in speed on streaming services, looking good so far thanks

Re: Intermittent router problems

Debbie-TalkTalk — Wed, 04 Sep 2024 09:22:03 GMT

Hi @GaryHobson

That's great news, thanks for letting me know 🙂

If you do experience any further issues then please post back here and let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie