topic Re: I am sick and tired of TALK TALK in Fibre

I am sick and tired of TALK TALK

tonka2426 — Sat, 24 Feb 2024 13:59:29 GMT

I have complained and I have complained, but nothing gets done, so now I am thinking of putting in a complaint with the ombudsman. I am sick and tired of Talk Talk. I can't remember how many times I have asked for my problem to be fixed. I never get to talk to someone in the UK, it's always abroad. and they do it on purposes so nothing gets sorted out.

Re: I am sick and tired of TALK TALK

tonka2426 — Sat, 24 Feb 2024 14:01:51 GMT

I had just signed up for a new contract, and they forgot to install it on the system, so I don't have a service at the moment, TALK TALK YOU'RE A JOKE.

Re: I am sick and tired of TALK TALK

KeithFrench — Sat, 24 Feb 2024 15:13:25 GMT

If you would like to describe your problems then the TalkTalk support staff on this forum will be able to help. They are all UK-based & do not work to scripts.

Re: I am sick and tired of TALK TALK

tonka2426 — Sat, 24 Feb 2024 19:51:28 GMT

I signed up for a new contract on the 17th January 2024. 24 months at £30 a month. I received my bill for the month for £36.10 the standard rate for not having a contract. I phoned Talk Talk and was told my new contract wasn't set up. and there was a problem setting up a new contract. my service has been shocking. I have complained that my router is broken, the box on the wall is broken and I have reported it so many times. I keep getting told, "oh don't worry, we will sort it for you." and i'm still waiting. It don't help having a call centre in another country.

Re: I am sick and tired of TALK TALK

KeithFrench — Sun, 25 Feb 2024 13:25:20 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you. The staff on here are all UK based & do not work to scripts.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: I am sick and tired of TALK TALK

KeithFrench — Sun, 25 Feb 2024 14:51:27 GMT

Just a couple of other points, ready for when the TalkTalk staff are on here tomorrow.

Exactly what other box is broken, is it the Master Socket? Perhaps it would be best to include a photo of this (via the "insert photos" in the toolbar).

Whilst the staff here should be able to confirm if the new contract is in place or not, they cannot renew it for you. This can either be done within your MyAccount, or for the best deals, the loyalty department, is always the best place to go. Their direct number is 0345 1725157.

Re: I am sick and tired of TALK TALK

Arne-TalkTalk — Tue, 27 Feb 2024 10:44:26 GMT

Hi tonka2426

In relation to the renewal, the renewal did not go through, you are still on a rolling 30 day contract paying full price as all discounts will have expired.

If the master socket is broken, and an engineer is booked to fix this it may be chargeable.

Re: I am sick and tired of TALK TALK

tonka2426 — Wed, 28 Feb 2024 07:17:20 GMT

I want to talk to a human being, not a Bot or AI program. I am sick and tired of being put through to a call centre aboard and either they can't understand me, or me them. I am tired of people saying "Sorry, we will sort this out for you" and then nothing is done, I signed up for a new contract in January, and your team forgot to set it up, that's not my problem, and now you expect me to pay for not having a contract. The contract I have in writing is a 24 month contract at £30 a month, and that's what I'm sticking too, it's down to Talk Talk if they don't want to honour that contract.

Re: I am sick and tired of TALK TALK

Arne-TalkTalk — Wed, 28 Feb 2024 09:07:22 GMT

Im afraid the only way that contract is going to be activated is to call the Loyalty team ( 03451720088), we cant renew your contract on the community.

Sorry for the inconvenience

Re: I am sick and tired of TALK TALK

ShereeONeill — Thu, 11 Apr 2024 12:11:29 GMT

@tonka2426 ME TOO. IM With you. after spending the last 3 months going over the same thing over and over i have cancelled my direct debit on my bank today. they delay and delay and delay tactically to keep you hanging on and nothing resolved. i was passed to 4 different people all supposed to be the person to help me pause my direct debit til the issue was resolved and each one of them asked me all the same questions and then passed me to someone else. its time an ombudsman took a look at a few of the transcripts and if we can join up and collaberate our experiences together it it will make a stronger case

Re: I am sick and tired of TALK TALK

Anonymous — Thu, 11 Apr 2024 12:17:02 GMT

Hi Sheree,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: I am sick and tired of TALK TALK

ShereeONeill — Thu, 11 Apr 2024 12:21:20 GMT

@tonka2426 the online chats are no better - one of them referreed to my direct debit as a "Thingy" LOL

Re: I am sick and tired of TALK TALK

Manuela10 — Fri, 26 Apr 2024 07:12:40 GMT

I’m in the same situation and I don’t know what else I should do

I called talk talk several times and nothing happened they sent engineer at home which does nothing but they charged me £75 for doing nothing

I am sick and tired to call them again because they don’t recognise are absolutely rubbish

Re: I am sick and tired of TALK TALK

Anonymous — Fri, 26 Apr 2024 07:14:55 GMT

Hi Manuela10,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: I am sick and tired of TALK TALK

Aberdeen3 — Mon, 02 Sep 2024 14:57:13 GMT

Yes. I am in the same boat. Problem months old and I am told they will contact me but never on my land line which is my preferred option.

Chatline equally hopeless. No one takes any responsibility and if I could leave them I would. Heavens knows I have a well documented case to do just that.

Re: I am sick and tired of TALK TALK

ferguson — Mon, 02 Sep 2024 15:04:22 GMT

@Aberdeen3

As mentioned to others, if you would like the support team here to help then please start your own topic.

Re: I am sick and tired of TALK TALK

tonka2426 — Mon, 02 Sep 2024 17:11:47 GMT

This is my topic, I started this one as i'm trying to get my fiber fixed, I keep getting told my signal is good but after doing speed tests with two different speed testers, and i'm getting two different results both well under what I am, supposed to get. I have a good mind suing Talk Talk for breaking contract. I am supposed to be getting 65 megs, I'm getting between 25 megs and 31 megs. If something isn't done soon, I'm complaining to the Internet ombudsman and I will find somewhere else to get my service and you can whistle for what I owe Talk Talk, and you can try and send around to bailiffs, I will just show them what I have had to put up with. SORT IT OUT NOW.

Re: I am sick and tired of TALK TALK

Chris-TalkTalk — Tue, 03 Sep 2024 06:35:32 GMT

Hi Aberdeen3,

As ferguson has said, can you please start your own topic and we'll be happy to help

Chris

Re: I am sick and tired of TALK TALK

Chris-TalkTalk — Tue, 03 Sep 2024 06:38:50 GMT

Hi tonka2426,

Could you check the telephone number in your community profile and confirm it's your current TalkTalk landline telephone number

Thanks

Chris

Re: I am sick and tired of TALK TALK

tonka2426 — Tue, 03 Sep 2024 07:57:59 GMT

err, no. from now on I don't do things by phone, I don't have a landline anymore anyway.