topic Digital Voice adapter in Fibre

Digital Voice adapter

ToeKnee1 — Mon, 02 Sep 2024 15:27:20 GMT

Received an eero but no Digital Voice adapter when I ordered Digital voice with Fibre 150 Talktalk have said they will send one but haven’t anybody else had this problem ?

Thanks

Re: Digital Voice adapter

ferguson — Mon, 02 Sep 2024 15:37:27 GMT

It has been known, unfortunately. Now that you have raised it here the support team will arrange one as soon as they can. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account.

Re: Digital Voice adapter

ToeKnee1 — Mon, 02 Sep 2024 15:48:49 GMT

Hi yes did request one via chat and told that one was despatched on 30th Aug but got no tracking number on either 30th or today after ages on phone was eventually put through to complaints who had no real explaination for where it was. Also assured by out of the blue phone call on 30th that said it had been despatched and should arrive on 31st or today. Had the same with a TV hub that was supposed to sent with a new router and that took ages to get sorted ! Is somebody in packing just inefficient or items going missing ?

Re: Digital Voice adapter

ferguson — Mon, 02 Sep 2024 15:52:12 GMT

OK, with the best will in the world, if it was only dispatched on Friday I would give it another day or so.

Re: Digital Voice adapter

ToeKnee1 — Mon, 02 Sep 2024 16:02:23 GMT

Maybe but always had a tracking number which has not happened this time either on Friday or today !

Re: Digital Voice adapter

ferguson — Mon, 02 Sep 2024 16:06:42 GMT

I guess it may depend on the carrier. My last delivery was handled by Yodel and they notified me directly.

Re: Digital Voice adapter

ToeKnee1 — Mon, 02 Sep 2024 16:21:50 GMT

Yep precisely it is supposed to be Yodal so no contact is suspicious that it hasn’t been despatched exactly what happened with my TV hub which wasn’t packed with the router as it should have been

Re: Digital Voice adapter

ToeKnee1 — Tue, 03 Sep 2024 06:21:56 GMT

Still no sign of a tracking number today so I guess it will be another long call to Talktalk later - why do they always seem to get things “not quite right” ?

Re: Digital Voice adapter

Chris-TalkTalk — Tue, 03 Sep 2024 08:15:21 GMT

Hi ToeKnee1,

The digital voice adapter was dispatched yesterday. I'll PM you the tracking number

Chris

Re: Digital Voice adapter

ToeKnee1 — Tue, 03 Sep 2024 08:19:15 GMT

Yes please seeing will be believing ! But I’m not hopeful as I’ve not had a tracking number automatically

Re: Digital Voice adapter

Chris-TalkTalk — Tue, 03 Sep 2024 08:20:30 GMT

You won't get the tracking number automatically as far as I'm aware but I've PM it to you anyway

Chris

Re: Digital Voice adapter

ToeKnee1 — Tue, 03 Sep 2024 14:32:08 GMT

Thanks everyone all up and running now

Re: Digital Voice adapter

Chris-TalkTalk — Tue, 03 Sep 2024 14:33:58 GMT

That's great news, thanks for letting us know 🙂

Chris