topic Solid red LOS light and no internet in Fibre

Solid red LOS light and no internet

weydolphins — Wed, 04 Sep 2024 11:55:26 GMT

Hi my internet connection has failed today. The box on the wall shows a solid red LOS light and the power light and thats it. I have powered down and reseated the cable coming in to the box. No luck at all. Tried Talk Talk support team via chat but they said they haven't even tried any tropubleshooting with me. just said someone will ring me back.

Re: Solid red LOS light and no internet

Anonymous — Wed, 04 Sep 2024 12:02:28 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Solid red LOS light and no internet

Anonymous — Fri, 06 Sep 2024 07:11:19 GMT

Hi @weydolphins

Do you still need assistance with this?

Thanks

Michelle