topic Re: New Eero WiFi Not Functioning Properly in Fibre

New Eero WiFi Not Functioning Properly

AmeliaLowe — Thu, 05 Sep 2024 06:34:41 GMT

Hello, we have just upgraded to eero for the full fibre experience after a door salesman came to us and we were recommended this to “improve” Wi-fi coverage in our house.

We are seeing several issues:

1. Coverage in the bedroom furthest from the router is awful, despite only being in a flat. We have no additional levels to cover. We never had this issue with our previous provider. For example, my phone was not able to connect between the hours of 1am and 7am entirely and I have been using data up even though I can see the router from my room when doors are open. The man who installed the wifi recommended to put the router near the back of the flat by a window for more coverage, I expressed my concerns but he said it would be fine, yet I am struggling to use my own wifi.

2. Wi-Fi drops out many many times a day, we are currently unable to properly stream any shows. On my mobile phone I have to force the phone to look for the WiFi and connect to it multiple times a day despite automatic joining being switched on and sometimes even when it is connected I still have to use my data. As for my laptop, it is constantly being kicked off the WiFi too, with prompts to reenter the password due to apparent changes to the network and streaming services crashing a few minutes into a show.

Would an additional router solve this? I am hesitant/annoyed to throw money at this as an additional device costs £90+ and I am not keen to spend such a high amount of money on a problem I did not have with my past provider when I could just go back to my old broadband. I truthfully am a little frustrated with this all as we were promised that our old wifi was practically obsolete compared to this new Eero technology and yet my experience is proving otherwise.

Re: New Eero WiFi Not Functioning Properly

Anonymous — Thu, 05 Sep 2024 06:42:12 GMT

Hi Amelia,

I'm sorry to hear this. How many eeros did you receive? Do you still have the original router? (wifi hub)

Thanks

Michelle

Re: New Eero WiFi Not Functioning Properly

AmeliaLowe — Thu, 05 Sep 2024 12:03:25 GMT

Hi Michelle,

By original router do you mean the one we had before moving to TalkTalk or the original Eero router? The answer is yes to both

Re: New Eero WiFi Not Functioning Properly

Anonymous — Thu, 05 Sep 2024 12:06:59 GMT

Hi Amelia,

Thanks for confirming. Does the Wifi Hub still connect?

Michelle

Re: New Eero WiFi Not Functioning Properly

AmeliaLowe — Thu, 05 Sep 2024 12:16:09 GMT

Which one?

Re: New Eero WiFi Not Functioning Properly

ferguson — Thu, 05 Sep 2024 12:27:06 GMT

The Hub, rather than eero.

Re: New Eero WiFi Not Functioning Properly

Debbie-TalkTalk — Thu, 05 Sep 2024 12:28:53 GMT

HI AmeliaLowe

The Sagemcom WIFI hub?

It's the router shown on this help page? Wi-fi Set Up | How to Set Up TalkTalk Wi-Fi Hub | TalkTalk Help

Re: New Eero WiFi Not Functioning Properly

AmeliaLowe — Thu, 05 Sep 2024 12:42:42 GMT

Hi,

I do not have a sagemcom WiFi hub, I only have the Openreach connector on the wall and the Eero hub

Re: New Eero WiFi Not Functioning Properly

Anonymous — Thu, 05 Sep 2024 12:47:20 GMT

Ah ok. Do you just have the one eero?

Michelle

Re: New Eero WiFi Not Functioning Properly

AmeliaLowe — Thu, 05 Sep 2024 14:26:26 GMT

Hi Michelle,

yes I have just one eero

Re: New Eero WiFi Not Functioning Properly

Anonymous — Fri, 06 Sep 2024 05:28:17 GMT

Hi Amelia,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle