topic Re: Is there a way to request a new router? in Fibre

Is there a way to request a new router?

dooosuk — Wed, 04 Sep 2024 11:19:29 GMT

I'm on Faster Fibre which meets our household needs but I've been having issues with the router over the past year. Initially a simple reboot of the router would resolve the issue but now it only clears and the internet restored if I power the router off for a day or two.

As such, I've ditched the Wifi Hub and gone back to the previous now decade old Huawei HG633 router. This is now stable but only giving me about 18-21 MBPS.

Is there a way to request a replacement for the Wifi Hub?

Thanks

Re: Is there a way to request a new router?

Debbie-TalkTalk — Wed, 04 Sep 2024 11:31:45 GMT

Hi @dooosuk

I can send you a replacement router.

Can I just check, have you added the correct TalkTalk landline number to your Community Profile? (please don't post any personal information on this thread)

Thanks

Debbie

Re: Is there a way to request a new router?

dooosuk — Wed, 04 Sep 2024 11:37:28 GMT

Hi @Debbie-TalkTalk ,

No I hadn't.

Have now updated though.

Thanks
Andy

Re: Is there a way to request a new router?

Debbie-TalkTalk — Wed, 04 Sep 2024 11:44:43 GMT

Hi Andy @dooosuk

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Thanks again.

Debbie

Re: Is there a way to request a new router?

dooosuk — Wed, 04 Sep 2024 11:46:36 GMT

Wow, very fast service. Thanks.

I'll pop back and update when received.

Re: Is there a way to request a new router?

Debbie-TalkTalk — Wed, 04 Sep 2024 11:50:36 GMT

Hi Andy

Thank you 🙂

Debbie

Re: Is there a way to request a new router?

Anonymous — Fri, 06 Sep 2024 07:14:42 GMT

Hi Andy,

How are you getting on? Has the replacement router arrived?

Thanks

Michelle

Re: Is there a way to request a new router?

dooosuk — Fri, 06 Sep 2024 07:20:40 GMT

Didn't arrive yesterday so hopefully will turn up today 👍

Re: Is there a way to request a new router?

Anonymous — Fri, 06 Sep 2024 07:27:04 GMT

Fingers crossed. We'll check back in with you on Monday 🙂

Michelle

Re: Is there a way to request a new router?

dooosuk — Fri, 06 Sep 2024 11:15:26 GMT

Arrived, installed and working. Thanks

Re: Is there a way to request a new router?

Debbie-TalkTalk — Fri, 06 Sep 2024 11:38:14 GMT

Hi @dooosuk

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Is there a way to request a new router?

lynnpash — Sat, 07 Sep 2024 10:52:20 GMT

My router is completely dead please can you send me a replacement. It’s a sagemcom router. I’m on full fibre with VOIP. So I don’t have my home phone either.

Re: Is there a way to request a new router?

Gliwmaeden2 — Sat, 07 Sep 2024 11:56:31 GMT

Staff will respond to your own thread, @lynnpash.

They will not be on here over the weekend.

Re: Is there a way to request a new router?

Debbie-TalkTalk — Mon, 09 Sep 2024 06:03:15 GMT

Hi lynnpash

I will post on your topic on the Community.

Thanks