topic Re: The Lights Aren’t On but Somebody Is Home in Fibre

The Lights Aren’t On but Somebody Is Home

Sutclifg — Sun, 08 Sep 2024 21:05:42 GMT

My internet connection has suddenly dropped, my router currently has no lights showing. I have tested both the electrical power socket and the router power supply and both are working so presume that my router is faulty. I have attempted to contact support but apparently things don’t go wrong after 7pm on a Sunday. How do I arrange a replacement router please

Re: The Lights Aren’t On but Somebody Is Home

Debbie-TalkTalk — Mon, 09 Sep 2024 06:33:47 GMT

Hi @Sutclifg

I'm really sorry to hear this.

I've ordered you a replacement router and a returns bag.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

Re: The Lights Aren’t On but Somebody Is Home

Sutclifg — Mon, 09 Sep 2024 06:38:41 GMT

Thanks Debbie, appreciate the quick response & help, have a good day

Re: The Lights Aren’t On but Somebody Is Home

Debbie-TalkTalk — Mon, 09 Sep 2024 06:53:40 GMT

Hi @Sutclifg

Thank you. You too 🙂

Debbie

Re: The Lights Aren’t On but Somebody Is Home

Sutclifg — Tue, 10 Sep 2024 19:16:21 GMT

Hi Debbie, just to let you know the replacement router arrived this evening and everything is back up and running, many thanks for your help 😀

Re: The Lights Aren’t On but Somebody Is Home

Debbie-TalkTalk — Wed, 11 Sep 2024 05:41:18 GMT

Morning @Sutclifg

That's great news. thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie