topic Re: WiFi and new tablet help in Fibre

WiFi and new tablet help

Trunkybun — Tue, 10 Sep 2024 06:38:59 GMT

Hey lovelies,

Hoping someone can stop me going round in circles!

I have the D-Link DSL-3782 router/hub. WiFi working as it should with my phone and tablet.

Decided to treat myself to a new tablet; the ones I'm looking at mention wifi 5 or wifi 6 and just as I was making my final decision, it occured to me; will my wifi be enough? will the tablets connect? will I need a new router/hub for a more uptodate wifi? Are the tablets that mention wifi 5 or 6 'backwards compatible' with my current wifi?

Any and all help VERY greatly appreciated, thank you.

Re: WiFi and new tablet help

Debbie-TalkTalk — Tue, 10 Sep 2024 07:10:31 GMT

Morning @Trunkybun

You are using one of our older routers, would you like me to send you a new router?

Re: WiFi and new tablet help

Trunkybun — Tue, 10 Sep 2024 07:17:08 GMT

Good Morning lovely Debbie,

Wow, thank you!

Can I ask how this would work?

How much would it cost me? Do I need to re-contract? and most importantly, would the new router offer wifi-5 or wifi-6 and thus solve my problem?

again, thank you so much @Debbie-TalkTalk Debbie-TalkTalk

Re: WiFi and new tablet help

Debbie-TalkTalk — Tue, 10 Sep 2024 07:19:50 GMT

Hi @Trunkybun

It's not WIFI 6, this would be the eero and you would need to upgrade to FTTP to receive the eero (if available in your area)

I can send a Sagemcom WIFI hub, no charges for this or changes to your contract.

Re: WiFi and new tablet help

Trunkybun — Tue, 10 Sep 2024 07:35:44 GMT

Goodness!

The Sagemcom sounds wonderful, thank you 🙂

Let me know what you need from me,

Youve really made my week!

@Debbie-TalkTalk not all heroes wear capes 🤗

Re: WiFi and new tablet help

Debbie-TalkTalk — Tue, 10 Sep 2024 07:37:58 GMT

Hi @Trunkybun

Ahh you're welcome 🙂

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the router for you.

Thanks 🙂

Re: WiFi and new tablet help

Trunkybun — Tue, 10 Sep 2024 07:45:35 GMT

Hey there,

I think I've added the info correctly - hurrah.

I'm extremely greatful. If you need anything further let me know.

Looking forward to receiving my new hub/router.

😻

Re: WiFi and new tablet help

Debbie-TalkTalk — Tue, 10 Sep 2024 07:49:44 GMT

Hi @Trunkybun

Thank you 🙂

The router is on its way, please allow 48hrs for this to arrive.

Please let us know how the connection compares with this router.

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: WiFi and new tablet help

Trunkybun — Tue, 10 Sep 2024 07:53:43 GMT

....and this is why I stay with TalkTalk 🌟

Re: WiFi and new tablet help

Debbie-TalkTalk — Tue, 10 Sep 2024 07:58:43 GMT

🙂

Re: WiFi and new tablet help

Anonymous — Thu, 12 Sep 2024 12:46:21 GMT

Hi @Trunkybun

How are you getting on? Has the replacement router arrived?

Thanks

Michelle

Re: WiFi and new tablet help

Trunkybun — Fri, 13 Sep 2024 08:10:19 GMT

Good Morning,

@Anonymous yes lovely, arrived in an outrageously fast time! Set up was a breeze.

Haven't bought the new tablet yet, been quite unwell.

Huge thanks to @Debbie-TalkTalk

Have a good Friday 🤗

Re: WiFi and new tablet help

Karl-TalkTalk — Fri, 13 Sep 2024 08:20:05 GMT

So glad to hear the new router has arrived and is working correctly.

If you need any help in the future, just give us a shout in Community.

Regards,

Karl.