topic Re: Connecting to company VPN in Fibre

Connecting to company VPN

brighamrob — Mon, 09 Sep 2024 18:53:38 GMT

I have been struggling to connect to my company VPN through my home wifi. It would appear to have stopped working about 2-3 weeks ago. TT have sent me a new router and it still doesnt work, I have read that there is a firmware update for the router that may fix the issue? I can connect when i tether to my phone, through my works wifi, or via wifi extenders in my house, just not my main wifi connection

Help.

Re: Connecting to company VPN

Debbie-TalkTalk — Tue, 10 Sep 2024 06:39:16 GMT

Hi brighamrob

I'm sorry to hear this.

I've updated your router firmware to the latest version. Please can you retest?

Thanks

Debbie

Re: Connecting to company VPN

brighamrob — Wed, 11 Sep 2024 14:12:48 GMT

Router rebooted. Still no access to vpn

Re: Connecting to company VPN

Karl-TalkTalk — Wed, 11 Sep 2024 14:15:23 GMT

What VPN software do you use, or is it the windows built in VPN ?

Thanks

Karl.

Re: Connecting to company VPN

brighamrob — Wed, 11 Sep 2024 14:25:05 GMT

Cisco anyconnect secure mobility client v 4.10.08025

Re: Connecting to company VPN

Karl-TalkTalk — Wed, 11 Sep 2024 14:31:43 GMT

I've passed this across to our Devices Team for testing.

Thanks

Karl.

Re: Connecting to company VPN

Debbie-TalkTalk — Thu, 12 Sep 2024 08:45:20 GMT

Hi @brighamrob

Our Devices Team have asked the below questions:

What steps have been taken to ensure this is not an IT issue?
Developer/SW version of the VPN?
Please share some screenshots etc

Re: Connecting to company VPN

Debbie-TalkTalk — Mon, 16 Sep 2024 08:49:41 GMT

HI @brighamrob

Do you still need help with this?

Re: Connecting to company VPN

brighamrob — Wed, 18 Sep 2024 10:31:18 GMT

No! A fix was applied on Friday! 3 weeks to resolve. I will not be renewing.

Re: Connecting to company VPN

Karl-TalkTalk — Wed, 18 Sep 2024 10:37:52 GMT

Sorry to hear this. This is a niche issue only affecting a specific VPN client and our devices Teams are investigating currently.

Thanks

Karl.