topic Re: Hi my wifi hub black (DG8041W) has been down since yesterday in Fibre

Hi my wifi hub black (DG8041W) has been down since yesterday

Choa69 — Mon, 16 Sep 2024 07:49:50 GMT

Hi I noticed my WiFi hub Black always had issues with the router often not showing light only flashing Amber when I turn it on. Yet I had no connection issues when the router has no light. There was similar issues last month and I talked to talktalm staff who open cased but they were unable to solve the route or replace now the issue has happened. Please help me solve it. I have also try to solve it with my talktalk account and opened an case but I can't press the option to talk to chat with staff since the button doesn't work.

Re: Hi my wifi hub black (DG8041W) has been down since yesterday

Karl-TalkTalk — Mon, 16 Sep 2024 07:51:57 GMT

Would you like to try a replacement router ?

Thanks

Karl.

Re: Hi my wifi hub black (DG8041W) has been down since yesterday

Choa69 — Mon, 16 Sep 2024 07:53:06 GMT

The recent case I opened ref number is REP-14754817

Re: Hi my wifi hub black (DG8041W) has been down since yesterday

Karl-TalkTalk — Mon, 16 Sep 2024 07:54:17 GMT

Would you like me to dispatch a replacement router for testing.

Karl.

Re: Hi my wifi hub black (DG8041W) has been down since yesterday

Choa69 — Mon, 16 Sep 2024 07:57:35 GMT

Yes please and make it quick as possible since in dire need of Internet connection.

Re: Hi my wifi hub black (DG8041W) has been down since yesterday

Karl-TalkTalk — Mon, 16 Sep 2024 08:04:50 GMT

Router ordered. This should arrive in the next 24-48hrs.

Thanks

Karl.

Re: Hi my wifi hub black (DG8041W) has been down since yesterday

Choa69 — Mon, 16 Sep 2024 08:09:43 GMT

Thanks alot!

Re: Hi my wifi hub black (DG8041W) has been down since yesterday

Karl-TalkTalk — Mon, 16 Sep 2024 08:14:57 GMT

You're Welcome 🙂

Regards

Karl

Re: Hi my wifi hub black (DG8041W) has been down since yesterday

Karl-TalkTalk — Tue, 17 Sep 2024 07:12:36 GMT

I've sent you a PM with the tracking info for your router dispatch.

Karl.

Re: Hi my wifi hub black (DG8041W) has been down since yesterday

Karl-TalkTalk — Wed, 18 Sep 2024 07:56:13 GMT

Has the router arrived ?

Thanks

Karl.