topic Re: Telephone and WIFI problem in Fibre

Telephone and WIFI problem

NickiB2 — Wed, 18 Sep 2024 11:23:59 GMT

Hi there, we have an engineer coming tomorrow afternoon as fault with phone line. This morning our WIFI has also gone down. Will the engineer tomorrow also be able to sort this problem? I guess they’re connected??

Re: Telephone and WIFI problem

Anonymous — Wed, 18 Sep 2024 11:26:26 GMT

Hi Nicki,

I'm sorry to hear this. Often a voice fault will impact the broadband connection in some way. Are you currently experiencing no dial tone? Usually once a voice fault has been resolved then there will also be an improvement in the broadband connection too.

Thanks

Michelle

Re: Telephone and WIFI problem

Anonymous — Fri, 20 Sep 2024 05:29:03 GMT

Hi Nicki,

How are you getting on? Has the voice fault now been resolved? How's your broadband connection?

Thanks

Michelle