topic Cannot connect to work cisco anyconnect VPN since 17/09/2024 in Fibre

Cannot connect to work cisco anyconnect VPN since 17/09/2024

AndyBeast25 — Thu, 19 Sep 2024 09:24:03 GMT

Hi.

I've been unable to connect my work VPN to work at home since 17th Sept 2024.

I'm at work and they have said something must have changed with my home broadband. I've tethered my mobile phone and can connect OK with that. My work IT have confirmed nothing has changed with the work equipment and no other users are reporting issues.

When I try to connect the VPN, it searches but cannot find the remote access server. Then finally reports this error "Could not connect to the server. Please verify internet connectivity and server address.".

Internet is working as off the VPN I can browse as normal. Only the VPN doesn't work.

Has something changed with the Talk Talk router or broadband please? I need to be able to work from home.

Any help appreciated.

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

Karl-TalkTalk — Thu, 19 Sep 2024 09:28:34 GMT

Can you add your home phone number or account number to your 'Community Profile' so I can locate your details on our system.

Thanks

Karl.

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

AndyBeast25 — Thu, 19 Sep 2024 09:55:41 GMT

Hi Karl.
I've added in my account number to my profile. Thanks for your help

Andy

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

Karl-TalkTalk — Thu, 19 Sep 2024 10:10:14 GMT

I've made a change to your router, give this a test now and let me know.

Thanks

Karl.

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

AndyBeast25 — Thu, 19 Sep 2024 10:12:44 GMT

Thank you Karl.

I'm not at home as I had to travel to work to be able to work. I'm going to return home in an hour or so.

I'll test then and let you know.

Thank you for your help

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

Karl-TalkTalk — Thu, 19 Sep 2024 10:15:02 GMT

No Problem 🙂

This small correction has worked for all so far, so no reason it should not work for you.

Karl

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

AndyBeast25 — Thu, 19 Sep 2024 11:51:36 GMT

Hi Karl.

I'm happy to report that I'm back home and connected to work now via VPN.

So looks to be fixed.

Thanks again for your prompt fix. Really appreciate it 👏

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

Karl-TalkTalk — Thu, 19 Sep 2024 11:58:05 GMT

You're Welcome 🙂

Regards

Karl

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

AndyBeast25 — Thu, 19 Sep 2024 12:25:58 GMT

Just out of interest Karl.

Are you at liberty to say how the problem came about?

Thanks

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

Karl-TalkTalk — Thu, 19 Sep 2024 13:32:58 GMT

Hi Andy,

There was a firmware update and we have seen a few customers having VPN issues, but only with the one client - Cisco Any Connect.

We have rolled back the firmware while our teams look at the settings, and have this corrected before we continue to update to the next firmware.

Karl.

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

Juniorhubcap — Thu, 19 Sep 2024 20:08:02 GMT

I having the same issue as this since earlier this week can I get the same fix?

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

Gliwmaeden2 — Thu, 19 Sep 2024 20:41:23 GMT

Staff will reply during the day, @Juniorhubcap, on your own thread.

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

Debbie-TalkTalk — Fri, 20 Sep 2024 05:46:43 GMT

Hi @Juniorhubcap

I will take a look at your thread now.

Thanks

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

bpankhurst — Mon, 14 Oct 2024 09:23:35 GMT

Hi, I am having exactly the same issue, please can someone assist?

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

Debbie-TalkTalk — Mon, 14 Oct 2024 09:29:49 GMT

Hi @bpankhurst

Please can you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Thanks

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

bpankhurst — Mon, 14 Oct 2024 09:48:47 GMT

Done, thanks

Re: Cannot connect to work cisco anyconnect VPN since 17/09/2024

Anonymous — Wed, 16 Oct 2024 07:01:38 GMT

Hello,

Thank you. I can see that we've posted on your topic.

Thanks

Michelle