topic Re: Cisco AnyConnect not worked since the weekend in Fibre

Cisco AnyConnect not worked since the weekend

pbpb1 — Thu, 19 Sep 2024 09:02:47 GMT

I have had the same issue as others where Cisco AnyConnect (my work VPN) stopped working over my TalkTalk broadband sometime last weekend. It works via mobile hotspot and other broadband connections so definitely a TalkTalk issue. As a result am not able to work from home which is causing significant stress and cost. I see others have apparently had this fixed - could I please get the same fix applied to my connection? Whas a router firmware update sent out over the weekend which caused this?

Thanks

Re: Cisco AnyConnect not worked since the weekend

Debbie-TalkTalk — Thu, 19 Sep 2024 09:14:24 GMT

Hi @pbpb1

Have you added the correct landline number to your Community Profile? I'm unable to locate any details.

Please can you check this again in your Community Profile?

Thanks

Re: Cisco AnyConnect not worked since the weekend

pbpb1 — Thu, 19 Sep 2024 09:25:03 GMT

Landline number now corrected in community profile.

Thanks

Re: Cisco AnyConnect not worked since the weekend

Debbie-TalkTalk — Thu, 19 Sep 2024 09:35:04 GMT

Hi @pbpb1

Thank you 🙂

I've made a change this morning, please can you retest?

Debbie

Re: Cisco AnyConnect not worked since the weekend

pbpb1 — Thu, 19 Sep 2024 09:38:59 GMT

I see you have changed the router firmware - problem now fixed. Thank you. For others info, my router went back from Software version SG4K100202 Gui version 5.100.5 (not working) to Software version SG4K100174 Gui version 5.100.1 (problem fixed).

Re: Cisco AnyConnect not worked since the weekend

Debbie-TalkTalk — Thu, 19 Sep 2024 09:45:36 GMT

Hi @pbpb1

I'm glad to hear that this is now working.

Our Devices Team are still investigating the issue with the new firmware.