topic Re: Fibre65 speed Issues in Fibre

Fibre65 speed Issues

Grantos — Tue, 27 Aug 2024 10:39:41 GMT

I am on Fibre65 and have been with TalkTalk for about 15 years with no problems-My speeds have now dropped to Download 47.1mbps Upload 0.5mbps.

Previously on Fibre65 I was getting Download 67.1mbps Upload 16.4mbps.

I have spoke on the chat for over 1hr and was just going round in circles with them until I then had to stop the chat as I was going out.

Can somebody help me so as I can speak over the phone with an engineer that knows what they are talking about.

Re: Fibre65 speed Issues

Karl-TalkTalk — Tue, 27 Aug 2024 10:41:52 GMT

Have you powered of the modem for a full 30 minutes as this will reset the session.

Karl.

Re: Fibre65 speed Issues

Grantos — Tue, 27 Aug 2024 10:53:08 GMT

Hi Karl. Its nothing to do with the modem its the speed coming into the modem.

Re: Fibre65 speed Issues

Grantos — Tue, 27 Aug 2024 10:54:32 GMT

I spent over an hour with chat and never got anywhere with them, just kept going around in circles till I then had to stop the chat as I needed to go out.

Re: Fibre65 speed Issues

Karl-TalkTalk — Tue, 27 Aug 2024 10:54:36 GMT

Powering off the router for 30 minutes will reset the session from the exchange and will often resolve most speed issues.

Karl.

Re: Fibre65 speed Issues

Grantos — Tue, 27 Aug 2024 11:36:57 GMT

Hi Karl, I have just powered off my modem for over 30 mins, just goint to check the speed

Re: Fibre65 speed Issues

Anonymous — Tue, 27 Aug 2024 11:38:44 GMT

Ok thank you and please let us know how you get on.

Michelle

Re: Fibre65 speed Issues

Grantos — Tue, 27 Aug 2024 11:39:04 GMT

I have a

Download 53.9

Upload 0.8

Still not sorted me out

Re: Fibre65 speed Issues

Anonymous — Tue, 27 Aug 2024 11:40:08 GMT

Hi,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Fibre65 speed Issues

Grantos — Tue, 27 Aug 2024 11:45:08 GMT

Hi Karl, I have updated my profile with the information required

Re: Fibre65 speed Issues

Anonymous — Tue, 27 Aug 2024 11:47:29 GMT

Hi,

Can you please also update your community profile to include your:

TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Fibre65 speed Issues

Grantos — Tue, 27 Aug 2024 12:09:27 GMT

Profile Updated

Re: Fibre65 speed Issues

Anonymous — Tue, 27 Aug 2024 12:12:38 GMT

Hi,

Did you also click save after you added this as I can't see this in your Community Profile?

Michelle

Re: Fibre65 speed Issues

Grantos — Tue, 27 Aug 2024 12:27:39 GMT

Hi Michelle I have just gone bac to profile settings and saved. Let me know if a problem😊

Re: Fibre65 speed Issues

Anonymous — Tue, 27 Aug 2024 12:36:15 GMT

Hi,

Apologies, your home phone or account number is still not showing in your Community Profile. Can you try and add it in the alternative contact section please and then click save again?

Michelle

Re: Fibre65 speed Issues

Grantos — Tue, 27 Aug 2024 13:01:23 GMT

Hi Michelle, I am new to using this Community Blog-Where abouts is the "alternative contacy section" please

Re: Fibre65 speed Issues

Gliwmaeden2 — Tue, 27 Aug 2024 13:05:53 GMT

Go via your avatar; settings; drop down menu. Personal Information, @Grantos.

Put in a mobile number where asked, as well as the Talktalk landline number where asked. SAVE CHANGES.

Re: Fibre65 speed Issues

Grantos — Tue, 27 Aug 2024 13:08:36 GMT

Hi Michelle-I have added the information. Could not remember my landline tel number so added my account number as it suggests. You also have my mobile number. And saved😊

Re: Fibre65 speed Issues

Karl-TalkTalk — Tue, 27 Aug 2024 13:35:51 GMT

Just had a look at your line, all tests are clear with no issues detected.

Openreach profile is correctly set at 80mb.

estimated speeds for your line are 42 - 46mb. Currently the line is in sync at 58.4mb , so the line is achieving above expected.

Please run a fresh speed test from a device wired to the router, not over Wi-Fi and see what results this gives.

You can use : https://www.supportal-test.co.uk/

Thanks

Karl.

Re: Fibre65 speed Issues

Grantos — Tue, 27 Aug 2024 13:39:03 GMT

And what do you have as the upload speed please