topic Cisco Anyconnect not working in Fibre

Cisco Anyconnect not working

Robinternet — Fri, 20 Sep 2024 10:44:22 GMT

Can't connect to work VPN. Please fix urgently.

Re: Cisco Anyconnect not working

Anonymous — Fri, 20 Sep 2024 10:45:56 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Cisco Anyconnect not working

Robinternet — Fri, 20 Sep 2024 10:49:42 GMT

User details complete

Re: Cisco Anyconnect not working

Robinternet — Fri, 20 Sep 2024 10:59:24 GMT

Complete 👍

Re: Cisco Anyconnect not working

Anonymous — Fri, 20 Sep 2024 11:13:21 GMT

Hi Rob,

Thanks for updating your Community Profile.

I've made a change to your router firmware, please can you retest?

Michelle

Re: Cisco Anyconnect not working

Robinternet — Sun, 22 Sep 2024 13:37:25 GMT

Working now, thank you

Re: Cisco Anyconnect not working

Lilac1 — Sun, 22 Sep 2024 13:53:53 GMT

How did you get it fixed I still can't connect talk says work will have to give me another vpn that will not happen work says talk talk is the problem it's like catch 22

Re: Cisco Anyconnect not working

ferguson — Sun, 22 Sep 2024 13:57:27 GMT

@Lilac1

Please start your own topic, complete your community profile with your personal details including TalkTalk phone number and/or account number (click here) so that the support team can link your forum identity with your account and then wait for them to respond, they should do so early tomorrow.

Re: Cisco Anyconnect not working

Anonymous — Mon, 23 Sep 2024 06:08:36 GMT

Hi Rob,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle

Re: Cisco Anyconnect not working

Debbie-TalkTalk — Tue, 24 Sep 2024 08:55:38 GMT

Hi @Robinternet

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Thanks