topic Re: Unable to connect via Cisco vpn since Tuesday in Fibre

Unable to connect via Cisco vpn since Tuesday

Lilac1 — Sun, 22 Sep 2024 14:09:23 GMT

I have been unable to connect to Cisco vpn for work since Tuesday, work have checked my laptop and say the problem is with talk talk not getting any help with the chat function as they say the problem is fixed I can connect via hot-spot with mobile and 02 just not at home with broadband and must be able to work from home I just don't know what to do please help this problem has been going on too long now

Re: Unable to connect via Cisco vpn since Tuesday

KeithFrench — Sun, 22 Sep 2024 14:20:05 GMT

Hi @Lilac1

There are currently issues with the Cisco AnyConnect client. What make/model of TalkTalk router do you have & which firmware version is it running (probably 174 or 202)?

What sort of device are you running the VPN client on?

Re: Unable to connect via Cisco vpn since Tuesday

Lilac1 — Sun, 22 Sep 2024 15:02:22 GMT

Hi router is sagemcom_fasts5464, firm ware not sure I am not too technical, Cisco secure client

Re: Unable to connect via Cisco vpn since Tuesday

KeithFrench — Sun, 22 Sep 2024 15:04:03 GMT

No problem @Lilac1. To get the firmware version all that you normally need to do is to go the login page(http://192.168.1.1) of the router's UI (there is no need to log into it). Then look at the bottom left of the page where it might say something like version SG4K100174.

Re: Unable to connect via Cisco vpn since Tuesday

Debbie-TalkTalk — Mon, 23 Sep 2024 06:24:44 GMT

Hi @Lilac1

Apologies for this.

I've made a change to your router firmware, please can you retest?

Re: Unable to connect via Cisco vpn since Tuesday

Lilac1 — Mon, 23 Sep 2024 06:52:08 GMT

Hi thank you re tested and all worked great thank you for making changes to my router firmware Debbie It's just a shame the people on the chat could not have done the same I have been reporting it since Wednesday and yesterday the last agent was quite rude saying it was nothing to do with talk talk and I had to get the office to give me a different vpn. I am very pleased you have sorted it yourself so quickly thank you once again

Re: Unable to connect via Cisco vpn since Tuesday

Debbie-TalkTalk — Mon, 23 Sep 2024 06:55:58 GMT

Hi @Lilac1

I'm really sorry about this and I will feed this back.

I'm glad everything is working ok now. If you do experience any further issues then please post back here and let me know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie