topic Re: Router issues in Fibre

Router issues

Mikeejc75 — Mon, 23 Sep 2024 09:34:36 GMT

I have been complaining about my problem for several months and am unable to get satisfaction. My Router keeps disconnecting from the internet. I have spoken to machines, had my line tested, spoken to humans, and on the last contact spoke to a member of the sales team who promised to send me a new router, which had been promised some months before. I have still not recieved a new unit and am frustrated in my attempts to speak to a real person.

Re: Router issues

KeithFrench — Mon, 23 Sep 2024 09:55:06 GMT

Hi @Mikeejc75

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router issues

Debbie-TalkTalk — Mon, 23 Sep 2024 10:18:03 GMT

Hi @Mikeejc75

I'm really sorry to hear this.

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router issues

Debbie-TalkTalk — Mon, 30 Sep 2024 08:45:42 GMT

Hi @Mikeejc75

Have you received the replacement router?

Re: Router issues

Debbie-TalkTalk — Fri, 04 Oct 2024 08:21:04 GMT

Hi @Mikeejc75

Do you still need help with this?