topic Re: Slow speeds in Fibre

Slow speeds

Siannn — Sat, 07 Sep 2024 19:47:09 GMT

Router keeps disconnecting, and telling me I am connected with no Internet connection and when it comes back on I end up getting really slow speeds everytime, I have it fixed and the normal speeds only last for 2 days maximum

Re: Slow speeds

Gliwmaeden2 — Sat, 07 Sep 2024 20:27:47 GMT

@Siannn, staff replied to your other thread yesterday, but you still don't seem to have updated your profile.

https://community.talktalk.co.uk/t5/Billing/Wrongfully-billed-for-an-engineer/td-p/3061931

Without this being done, staff cannot identify your account, test your line or give you help specific to your situation.

They are not on here now before Monday, so you won't get a reply before then from staff.

Please add your Talktalk phone number or account number in Personal Information. Go via your avatar; settings; drop down menu....add the information required in Personal Information and SAVE CHANGES.

Re: Slow speeds

Anonymous — Mon, 09 Sep 2024 06:19:37 GMT

Hi Siannn,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Slow speeds

Siannn — Mon, 09 Sep 2024 17:35:07 GMT

It's updated

Re: Slow speeds

Anonymous — Tue, 10 Sep 2024 06:58:46 GMT

Morning,

Thank you. I can see that a potential line fault was detected and this has been raised to Openreach for investigation. There are no additional updates as yet and the fault is still in hand with Openreach at the moment but we'll re-check the fault later on today for an additional update for you.

Thanks

Michelle

Re: Slow speeds

Anonymous — Tue, 10 Sep 2024 12:06:18 GMT

Good afternoon,

I've re-checked the fault and there are no additional updates as yet, the fault is still under investigation with Openreach. We will re-check again first thing in the morning and if there are still no further updates then we will contact Openreach directly.

Thanks

Michelle

Re: Slow speeds

Debbie-TalkTalk — Wed, 11 Sep 2024 07:05:00 GMT

Hi @Siannn

The fault has been assigned to the line engineer this morning. We should hopefully have further updates later this afternoon.

Thanks

Debbie

Re: Slow speeds

Debbie-TalkTalk — Wed, 11 Sep 2024 13:10:07 GMT

Hi @Siannn

The Openreach line engineer hasn't updated the fault ticket as yet.

As soon as we receive an update then we will post back on this thread.

Thanks

Re: Slow speeds

Debbie-TalkTalk — Thu, 12 Sep 2024 07:47:58 GMT

Hi Siannn

I can see that Openreach have now closed the fault. Is everything working ok now?

Re: Slow speeds

Siannn — Sat, 14 Sep 2024 12:41:48 GMT

It worked for around 2 days but has gone back down to 5mbps again. It seems to not be able to stabilises itself

Re: Slow speeds

Debbie-TalkTalk — Mon, 16 Sep 2024 06:34:56 GMT

Hi @Siannn

I'm really sorry to hear this.

The line test is showing another potential fault so I have escalated this back to Openreach to be investigated by a line engineer.

I will post back here as soon as I receive further updates.

Thanks

Debbie

Re: Slow speeds

Siannn — Mon, 16 Sep 2024 06:57:51 GMT

Thank you. But for some reason as soon as line test is run by talktalk the Internet speeds come back up as they just have done, but the within 24 hours my router resets itself and Internet speeds drop again, I'm wondering if there is a possibility my router could be faulty?

Re: Slow speeds

Debbie-TalkTalk — Mon, 16 Sep 2024 07:02:39 GMT

Hi @Siannn

The line test is detecting a potential line fault. Would you like me to send a replacement router too so we can rule this out?

Re: Slow speeds

Siannn — Mon, 16 Sep 2024 07:19:43 GMT

Hiya, I understand but there was an engineer out only a few days ago I've had around 5 visits in the last month, I would like to be able to rule out it being a fault with the router as it seems to be making a clicking sound alot

Re: Slow speeds

Debbie-TalkTalk — Mon, 16 Sep 2024 08:04:23 GMT

Hi @Siannn

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know once you have received and tested with the replacement router.

I will also keep monitoring for updates from Openreach.

Thanks

Debbie

Re: Slow speeds

Siannn — Mon, 16 Sep 2024 08:05:09 GMT

Thank you, will keep you informed

Re: Slow speeds

Debbie-TalkTalk — Mon, 16 Sep 2024 08:07:25 GMT

Thanks @Siannn

Re: Slow speeds

Debbie-TalkTalk — Tue, 17 Sep 2024 08:51:24 GMT

Hi @Siannn

Openreach are now advising that an appointment to the property is required.

Would you like me to arrange the engineer visit or wait until you have received and tested with the replacement router first?

Re: Slow speeds

Siannn — Tue, 17 Sep 2024 08:54:32 GMT

I literally had an appointment to the property last week and had all the wiring in my house replaced, so I'll wait to test the new router first. Thank you

Re: Slow speeds

Debbie-TalkTalk — Tue, 17 Sep 2024 09:22:07 GMT

Hi @Siannn

Ok no problem. I will check in again with you after the router has arrived.

Thanks

Debbie