topic Re: Cisco AnyConnect VPN no longer working in Fibre

Cisco AnyConnect VPN no longer working

jono3000 — Mon, 16 Sep 2024 20:08:40 GMT

As per multiple over posts in the past few days, I am also having the same issue with AnyConnect - was working Friday 13th, not working today Monday 16th

Cannot connect to company Cisco AnyConnect vpn - TalkTalk Help & Support

Cisco anyconnect stopped working today - TalkTalk Help & Support

Connecting to company VPN - TalkTalk Help & Support

WiFi Hub Router firmware is SG4K100202

Works via mobile hotspot

Exactly the same problem as @kasakaa

@Karl-TalkTalk @Debbie-TalkTalk

Re: Cisco AnyConnect VPN no longer working

Anonymous — Tue, 17 Sep 2024 05:42:01 GMT

Morning,

I'm sorry for the delay. Our Devices Team are currently investigating this and I'll chase for an update now.

Thanks

Michelle

Re: Cisco AnyConnect VPN no longer working

jono3000 — Tue, 17 Sep 2024 05:52:17 GMT

I can confirm my community profile has been updated with my numbers

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Tue, 17 Sep 2024 06:18:33 GMT

Hi @jono3000

Thank you.

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks again.

Debbie

Re: Cisco AnyConnect VPN no longer working

jono3000 — Tue, 17 Sep 2024 10:27:09 GMT

Hi @Debbie-TalkTalk

On the other thread you made a firmware change for another customer who said it is now working, can this be made available to my router as well please?

Re: Cisco AnyConnect VPN no longer working

Anonymous — Tue, 17 Sep 2024 11:01:32 GMT

Hello,

Our team are making this change for us and we'll post back to confirm as soon as this has been done.

Thanks

Michelle

Re: Cisco AnyConnect VPN no longer working

jono3000 — Wed, 18 Sep 2024 08:24:49 GMT

Hi @Anonymous @Debbie-TalkTalk

Any update from the Device team please?

I'm now into day 3 of not being able to work due to this issue.

Re: Cisco AnyConnect VPN no longer working

Anonymous — Wed, 18 Sep 2024 08:27:59 GMT

Morning,

I'm really sorry. We've asked the team this morning to confirm when this change will take place and we're just waiting for the Devices Manager to reply.

Michelle

Re: Cisco AnyConnect VPN no longer working

Sherin1402 — Wed, 18 Sep 2024 20:49:03 GMT

What is the latest status of this job!! Has this been resolved?

Re: Cisco AnyConnect VPN no longer working

Gliwmaeden2 — Wed, 18 Sep 2024 20:51:00 GMT

Staff will respond during the day - still new reports coming in of this issue, so all you can do for now is wait for their update on the matter.

Re: Cisco AnyConnect VPN no longer working

Sherin1402 — Wed, 18 Sep 2024 21:14:09 GMT

Such a nightmare this is!!

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Thu, 19 Sep 2024 06:17:22 GMT

Hi @Sherin1402

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Re: Cisco AnyConnect VPN no longer working

jono3000 — Thu, 19 Sep 2024 06:33:51 GMT

Hi @Anonymous @Debbie-TalkTalk

Any update from the Device team please?

I'm now into day 4 of not being able to work due to this issue.

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Thu, 19 Sep 2024 06:35:27 GMT

Hi @jono3000

Apologies this is still ongoing.

We should have more information today. I have escalated this and requested more information ASAP.

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Thu, 19 Sep 2024 06:53:02 GMT

Hi @jono3000

I've made a change, please can you retest this morning?

Re: Cisco AnyConnect VPN no longer working

jono3000 — Thu, 19 Sep 2024 07:42:57 GMT

Hi @Debbie-TalkTalk

Thanks, it is now working again. I see you have changed the router firmware version back to SG4K100174.

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Thu, 19 Sep 2024 07:51:24 GMT

Hi @jono3000

I'm glad to hear that this is now working, thanks for confirming.

Thanks

Debbie

Re: Cisco AnyConnect VPN no longer working

Sherin1402 — Thu, 19 Sep 2024 07:51:27 GMT

Hi I’ve just created a new post about it. Thanks

https://community.talktalk.co.uk/t5/Full-Fibre/CISCO-ANYCONNECT-VPN-NO-LONGER-WORKING/m-p/3064991

Re: Cisco AnyConnect VPN no longer working

Woody_ — Thu, 19 Sep 2024 08:54:48 GMT

I'm also having this issue. I spent an hour on the TT support chat yesterday and they turned off my HomeSafe but that hasn't made any difference. If the solution is something that I can change myself please can someone post what that is? If the fix requires TT support please can someone contact me asap??? Thanks.

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Thu, 19 Sep 2024 09:05:56 GMT

Hi @Woody_

Apologies for this.

Please can you create a new topic and I will take a look at this for you.