topic Re: Internet cuts out every Sunday night at midnight in Fibre

Internet cuts out every Sunday night at midnight

AlanRButler — Tue, 24 Sep 2024 13:33:04 GMT

My internet cuts out at midnight every Sunday night usually for exactly 1 hour, on one occasion it lasted for 2 hours and 47 minutes.

I have had many phone calls and online chats with support but just keep going around the same circles and getting nowhere. I've had a replacement router and as I expected no change.

I've also had 2 visits from Openreach, they came to the conclusion something is happening within TalkTalk.

I've tried escalating the problem and and it is now classed as a complaint. I keep getting Text Messages on my phone saying that TalkTalk Complaints Department will call me on date and time but so far I only received one telephone call from them and the lady I spoke to on that occasion didn't know what my reported problem was. So I had to spell it out yet again

From another thread I've checked Homsesafe, Homesafe doesn't seem to have an option to turn off however Kid Safe, Scam Protection, Homework Time and Virus Alerts are all turned off

Alan

Re: Internet cuts out every Sunday night at midnight

Chris-TalkTalk — Tue, 24 Sep 2024 14:21:02 GMT

Hi Alan,

If HomeSafe is off then you could try changing the DNS servers but if that doesn't work I'm afraid you would need to speak the migration team again

Chris

Re: Internet cuts out every Sunday night at midnight

AlanRButler — Tue, 24 Sep 2024 14:27:43 GMT

Hello Chris,

I've changed the DNS servers today, just have to wait until Sunday night now to see if it works

Alan

Re: Internet cuts out every Sunday night at midnight

Chris-TalkTalk — Tue, 24 Sep 2024 14:32:20 GMT

OK, thanks 🙂

Chris

Re: Internet cuts out every Sunday night at midnight

AlanRButler — Mon, 30 Sep 2024 18:27:15 GMT

Well I changed the DNS Servers to Google's as suggested in this thread https://community.talktalk.co.uk/t5/Full-Fibre/Internet-cuts-out-every-Sunday-night-just-after-midnight/m-p/3066403#M31340

Seemed to work OK this last Sunday night. However this is a work around and not a proper fix. I think this will stop Homesafe from working, which doesn't bother me as I want it switched off anyway but may be a problem for others

Unfortunately TalkTalk have taken this as case closed so I'm not sure that it will be properly fixed by TalkTalk