topic Re: Eero router set up in Fibre

Eero router set up

Nikki63 — Wed, 25 Sep 2024 09:42:55 GMT

Hi , Openreach have just completed the final stage of my fibre 150 connection, and checked the connection is live and working . So I need to set up my eero router , it’s plugged in and connected to the box on the wall . The instructions say to wait for a solid white light before setting up in the app , mine is showing a blinking blue light . Is this ok for me to go ahead and set up ? I don’t want too much of an interruption in service as I work at home , so just checking it’s doing what it should before I set it up . Thank you 😊

Re: Eero router set up

Chris-TalkTalk — Wed, 25 Sep 2024 09:45:17 GMT

Hi Nikki,

Which lights are on, on the ONT?

Chris

Re: Eero router set up

Nikki63 — Wed, 25 Sep 2024 09:46:55 GMT

The power light , the PON light and the LAN light are all showing green

Re: Eero router set up

Chris-TalkTalk — Wed, 25 Sep 2024 09:53:23 GMT

Thanks, I don't think the order has fully completed on our side yet, could you try the installation again later today.

Chris

Re: Eero router set up

Nikki63 — Wed, 25 Sep 2024 09:55:48 GMT

Yes of course no problem.
Shall I wait for confirmation that’s complete at your side ?
thanks for your help Chris

Re: Eero router set up

Chris-TalkTalk — Wed, 25 Sep 2024 09:58:27 GMT

You could just wait until the eero light turns solid white but if this doesn't happen in the next few hours just bump the thread and we'll check the status of the order

Chris

Re: Eero router set up

Nikki63 — Wed, 25 Sep 2024 09:59:29 GMT

Ok thanks , will do

Re: Eero router set up

Chris-TalkTalk — Wed, 25 Sep 2024 10:10:23 GMT

Thanks 🙂

Re: Eero router set up

Nikki63 — Wed, 25 Sep 2024 12:57:07 GMT

Hi again , my WiFi has dropped out, is this to do with completing the order at your end? The internet light on my old router has gone off . If so can you tell me roughly how long it’ll be down ? I work at home so handy to know . Thanks

Re: Eero router set up

Nikki63 — Wed, 25 Sep 2024 13:35:36 GMT

Hi Chris , not sure if should have posted my message below as a reply to you ..

is there any update on how long my connection wil be down ? Many thanks

Re: Eero router set up

Karl-TalkTalk — Wed, 25 Sep 2024 13:37:59 GMT

The orders have not completed as yet and your line is not yet showing active on our network system.

Thanks

Karl.

Re: Eero router set up

Nikki63 — Wed, 25 Sep 2024 13:39:48 GMT

Hi Karl ,

thanks for checking this .
what does this mean in terms of how long I can expect my connection to be down ? Just a rough idea . Thanks

Re: Eero router set up

Karl-TalkTalk — Wed, 25 Sep 2024 13:42:18 GMT

It should not be too long now, Openreach have to complete the order their side, this then triggers what we call a KCI - thats a system instruction from Openreach confirming everything is OK, and this then updates our network systems.

Thanks

Karl.

Re: Eero router set up

Nikki63 — Wed, 25 Sep 2024 13:42:56 GMT

Ok thank you 😊

Re: Eero router set up

Karl-TalkTalk — Wed, 25 Sep 2024 13:56:14 GMT

No Problem 🙂

Karl

Re: Eero router set up

Nikki63 — Wed, 25 Sep 2024 15:13:58 GMT

Hi Karl , I’ve just seen an email from Openreach , received at 12.45 saying they had completed the work , and asking me to confirm that it’s working ok .
Should it be taking this long at your end , and is there anyone who can check it or speed things up at all? My old router is still blank and the eero is still flashing blue .
Think it’s been off for about 3 hours now .
Thanks

Re: Eero router set up

Nikki63 — Wed, 25 Sep 2024 16:45:35 GMT

Please disregard , I have been on the phone to technical support and they have resolved it .

Re: Eero router set up

Anonymous — Thu, 26 Sep 2024 05:59:10 GMT

Morning Nikki,

I'm sorry for the delay. I'm glad to hear that your connection is now working.

Thanks

Michelle