topic VPN Issues with Cisco AnyConnect in Fibre

VPN Issues with Cisco AnyConnect

StephenTheLord — Thu, 26 Sep 2024 06:37:04 GMT

Hi,

My company uses Cisco AnyConnect to establish a VPN connection to their network and it stopped working before Tuesday (not sure exactly when because I was on holiday). I contacted support, but the agent was unable to resolve my issue. I have a Wi-Fi Hub 2 and firmaware version SG4K100202.

Any help would be greatly appreciated.

Regards

Stephen

Re: VPN Issues with Cisco AnyConnect

Divsec — Thu, 26 Sep 2024 06:43:55 GMT

Hi @StephenTheLord this sadly is a know issue with TT working on it but a fix date has not been offered.

Your post has been escalated.

Re: VPN Issues with Cisco AnyConnect

Debbie-TalkTalk — Thu, 26 Sep 2024 07:04:23 GMT

Hi @StephenTheLord

I'm really sorry about this.

I've made a change to your router firmware, please can you retest?

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Re: VPN Issues with Cisco AnyConnect

StephenTheLord — Thu, 26 Sep 2024 07:11:18 GMT

Hi Debbie

My company uses Cisco AnyConnect VPN version 5.1.4.74. The protocol is IKEv2/IPsec NAT-T.

Just about to try the update now - will respond again in a few minutes.

Stephen

Re: VPN Issues with Cisco AnyConnect

StephenTheLord — Thu, 26 Sep 2024 07:14:16 GMT

Hi Debbie

The update to my routers firmware has worked - many thanks for your quick response!

Regards

Stephen

Re: VPN Issues with Cisco AnyConnect

Debbie-TalkTalk — Thu, 26 Sep 2024 07:14:36 GMT

@StephenTheLord

Thank you 🙂