topic Re: Router speeds in Fibre

Router speeds

woodyuk1989 — Sun, 22 Sep 2024 10:17:41 GMT

Hi has anyone had the issue where there 5634 router drops connection kicks everyone off the Wi-Fi then once reconnected the download speed has halved and remains like this until I turn it on and off via the plug.

I changed to a old router I previously had and it solved the issue, however I do not want to downgrade my router and use my current one still?

Re: Router speeds

KeithFrench — Sun, 22 Sep 2024 10:45:05 GMT

Sounds like a faulty router then. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router speeds

Debbie-TalkTalk — Mon, 23 Sep 2024 06:54:26 GMT

Hi @woodyuk1989

Apologies for this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how the connection/speed compares with this router.

Thanks

Debbie

Re: Router speeds

Debbie-TalkTalk — Thu, 26 Sep 2024 08:22:34 GMT

Hi @woodyuk1989

Have you received the router?

Re: Router speeds

woodyuk1989 — Thu, 26 Sep 2024 08:48:08 GMT

Hi yes all received, my speeds have currently been stable and improved

Re: Router speeds

Debbie-TalkTalk — Thu, 26 Sep 2024 08:49:38 GMT

Hi @woodyuk1989

I'm so glad to hear this, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie