topic Re: Relocate Master socket in Fibre

Relocate Master socket

ABeeBeeSee — Tue, 24 Sep 2024 21:32:51 GMT

Hello

How do I arrange to move a master socket?

The 'Contact us' link on relocating a socket goes nowhere useful.

Thanks

Re: Relocate Master socket

ferguson — Tue, 24 Sep 2024 21:39:52 GMT

This can be arranged within reason, depending on where the Openreach cabling reaches your home. I believe it costs in the region of £130.

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Relocate Master socket

Anonymous — Wed, 25 Sep 2024 06:16:57 GMT

Good morning,

We can arrange for your main socket to be re-located but this would be a chargeable visit. If you'd like to go ahead with this then please let us know and we can raise this for you.

Openreach engineers can also install and replace main phone sockets if requested. This is chargeable at £128.40.

Thanks

Michelle

Re: Relocate Master socket

ABeeBeeSee — Thu, 26 Sep 2024 10:32:33 GMT

Thanks - can you suggest some dates?

Re: Relocate Master socket

Chris-TalkTalk — Thu, 26 Sep 2024 10:47:58 GMT

Master socket relocation is viewed as low priority by Openreach so it can take a couple of weeks to get an appointment. Would you like me to arrange for a callback to discuss the master socket relocation with you?

Chris

Re: Relocate Master socket

ABeeBeeSee — Thu, 26 Sep 2024 13:19:12 GMT

No problem with the delay - everything is working but want to move the socket as I am reconfiguring my home network

Re: Relocate Master socket

Chris-TalkTalk — Thu, 26 Sep 2024 13:50:28 GMT

OK. I'll raise this to the team that deal with master socket relocation. They'll contact you over the next couple of days to discuss

Thanks

Chris