topic Support ticket not showing as complete in Fibre

Support ticket not showing as complete

Jamiejvb — Thu, 26 Sep 2024 16:05:39 GMT

We had line fault on 24/9 and it was resolved the same day late in the evening, which was very good.

We let support know via the chat that it was all working but the ticket is shown as open and we're getting lots of messages saying you need to contact us. Why? The ticket is closed. We can't do line tests until you close it. Can someone help?

Re: Support ticket not showing as complete

Anonymous — Fri, 27 Sep 2024 05:50:03 GMT

Morning,

Can I just confirm, are you receiving text messages asking to confirm if it's fixed or not fixed?

Thanks

Michelle

Re: Support ticket not showing as complete

Jamiejvb — Fri, 27 Sep 2024 05:54:27 GMT

No text. Just emails asking to contact us. On Myaccount still shows as open despite using chat to say this was fixed. Looks like a line error at the exchange. All working, I'm using the connection now.

Re: Support ticket not showing as complete

Chris-TalkTalk — Fri, 27 Sep 2024 06:05:57 GMT

Hi Jamiejvb,

Unfortunately I can't manually close the ticket but it should auto close over the next few days. I've put a note on the ticket saying that you've confirmed that the issue is now resolved

Chris

Re: Support ticket not showing as complete

Jamiejvb — Fri, 27 Sep 2024 06:19:06 GMT

Thank you Michelle, appreciated by us.

Re: Support ticket not showing as complete

Chris-TalkTalk — Fri, 27 Sep 2024 07:52:52 GMT

No problem 🙂