topic Re: Faulty Router in Fibre

Faulty Router

PB-ONE — Sat, 28 Sep 2024 05:42:27 GMT

Done connection tests and all other fixes. Broadband speeds are fast when it's working properly (in excess of 40 mbps), but I'm having to reset my router almost everyday now. It slows to around 1-2.

Could I please have a new router. The current one is probably getting on for well over 5 years old I would think...

Re: Faulty Router

Gliwmaeden2 — Sat, 28 Sep 2024 07:40:24 GMT

You'll need to complete your community forum profile details for Talktalk staff to identify your account and address etc, @PB-ONE.

Add your Talktalk phone number / account number in Personal Information.

Go via your avatar; settings; drop down menu.....SAVE CHANGES.

Staff are not on here at weekends. They'll respond during the day, Monday to Friday.

Re: Faulty Router

PB-ONE — Sat, 28 Sep 2024 11:27:09 GMT

Cheers for that 👍

Re: Faulty Router

Debbie-TalkTalk — Mon, 30 Sep 2024 07:32:56 GMT

Hi @PBONE

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Faulty Router

Debbie-TalkTalk — Thu, 03 Oct 2024 10:16:07 GMT

Hi @PBONE

Have you received the replacement router?

Re: Faulty Router

PB-ONE — Thu, 03 Oct 2024 11:07:08 GMT

Hello

Yes!

Service much better. Thank you

Old router has been returned as requested 👍👍

Re: Faulty Router

Chris-TalkTalk — Thu, 03 Oct 2024 11:09:11 GMT

That's great, thanks for letting us know 🙂