topic Wifi optimisation in Fibre

Wifi optimisation

andyrhi — Sat, 28 Sep 2024 12:10:55 GMT

Hi, can you turn off the wifi optimisation on our router please? It keeps kicking our phones and tv off the wifi.

Re: Wifi optimisation

Gliwmaeden2 — Sat, 28 Sep 2024 12:35:31 GMT

Sadly this can no longer be done, @andyrhi.

It's a Talktalk business decision, which staff cannot override.

Re: Wifi optimisation

andyrhi — Sat, 28 Sep 2024 12:40:57 GMT

Another reason to leave talktalk early next year then.

Re: Wifi optimisation

Anonymous — Mon, 30 Sep 2024 05:13:48 GMT

Hi andy,

I'm sorry to hear this. Would you like us to look into your wifi connection for you to see if we can make any suggestions?

Thanks

Michelle

Re: Wifi optimisation

andyrhi — Mon, 30 Sep 2024 08:59:07 GMT

Hi Michelle,

Yes please can you look into it.

The wifi will just lose the internet connection randomly, which throws the tv off, and our phones will show 'connected to wifi with no internet' or similar words. If we just turn the wifi off & back on (on our phones) they reconnect and have internet access. This does NOT happen on any other wifi network we use. Only talktalk.

From reading previous posts it seems it's caused by the wifi optimisation in the sagemcom router. That's why I asked if it can be turned off.

Thanks

Re: Wifi optimisation

Debbie-TalkTalk — Mon, 30 Sep 2024 09:21:13 GMT

Hi @andyrhi

As we can no longer switch off WIFI optimisation I think we should send a WIFI booster to see how the connection compares.

Would you like me to arrange this?

Re: Wifi optimisation

andyrhi — Mon, 30 Sep 2024 09:28:45 GMT

Hi Debbie,

Yes please arrange it.

How should I set it up ? And do you think it will help with this problem then?

Thanks

Andy

Re: Wifi optimisation

Debbie-TalkTalk — Mon, 30 Sep 2024 09:34:37 GMT

Hi Andy @andyrhi

The WIFI booster/extender is on its way, please allow 48-72hrs for this to arrive.

Here is a set up guide for this Setting up and positioning your Wi-Fi Booster - TalkTalk Help & Support

Please let us know how the connection compares.

Re: Wifi optimisation

andyrhi — Mon, 30 Sep 2024 09:38:46 GMT

Ok, thanks Debbie

Re: Wifi optimisation

Debbie-TalkTalk — Mon, 30 Sep 2024 09:46:07 GMT

Hi Andy

No problem 🙂

Thanks

Debbie

Re: Wifi optimisation

Debbie-TalkTalk — Thu, 03 Oct 2024 10:17:15 GMT

Hi @andyrhi

Has the WIFI booster arrived?

Re: Wifi optimisation

andyrhi — Thu, 03 Oct 2024 10:41:30 GMT

Hi Debbie, yes it's arrived. I'll set it up today and let you know tomorrow if it's helped.

Thanks

Re: Wifi optimisation

Debbie-TalkTalk — Thu, 03 Oct 2024 10:42:46 GMT

Hi @andyrhi

That's great, thank you 🙂

Debbie

Re: Wifi optimisation

Debbie-TalkTalk — Fri, 04 Oct 2024 09:03:37 GMT

Morning @andyrhi

How are you getting on?

Re: Wifi optimisation

andyrhi — Fri, 04 Oct 2024 13:50:35 GMT

Hi Debbie

Unfortunately it hasn't worked. Still got the same problem.

Can you suggest something else?

Re: Wifi optimisation

Debbie-TalkTalk — Mon, 07 Oct 2024 05:38:30 GMT

Hi @andyrhi

Is the connection dropping on the same devices?

Re: Wifi optimisation

andyrhi — Mon, 07 Oct 2024 07:18:44 GMT

It drops on the talktalk tv box and 2 android phones. But not on an iPhone. Doesn't matter how near or far any of these devices are from the router.

Pretty certain it's the wifi optimisation not any dead wifi spots. And from the number of posts on the forums lots of other people have the same problem with this sagemcom router. Why can't the wifi optimisation be turned off anymore? Talktalk did it on request for lots of other people.

Re: Wifi optimisation

Debbie-TalkTalk — Mon, 07 Oct 2024 08:14:19 GMT

Hi @andyrhi

It's a business decision to not switch WIFI optimisation off anymore.

Our Community Star @KeithFrench offers really good advice on improving wireless performance. Could you help please Keith?

Re: Wifi optimisation

andyrhi — Mon, 07 Oct 2024 08:27:09 GMT

Hi Debbie, I'm happy to try different things, but we all know it's not going to work - previous posts about thus have shown its an issue with the router. You guys have even told people there's a firmware update coming etc.

So at the moment we're paying talktalk for a service with a known problem that doesn't work properly.

Can you speak to some people at talktalk about how much you'll be knocking off our monthly bill for this please? It's simply not acceptable to offer a service that doesn't work properly.

Re: Wifi optimisation

Debbie-TalkTalk — Mon, 07 Oct 2024 08:32:54 GMT

Hi @andyrhi

Alternatively I can pass this to our faults escalation team and ask one of the team to contact you to discuss this further?