topic Router IPHONE bug in Fibre

Router IPHONE bug

Deanosafc24 — Sun, 29 Sep 2024 16:00:01 GMT

Can anyone put light onto this NO INTERNET CONNECTION on iPhones? This happens on mine intermittently. I’ve had 4 new WIFI Hubs 5364 and they all the same. I now wonder if it’s worth paying for this service anymore.

Re: Router IPHONE bug

AldridgeAndy — Sun, 29 Sep 2024 17:36:49 GMT

Keep persevering with the Fault Escalations Team, stress that they must send a WiFi Hub2 and your issues will be resolved.

It can be done, it's just getting a member of the team who understands and "doesn't just despatch the same router again because that's what the computer said".

Re: Router IPHONE bug

Deanosafc24 — Sun, 29 Sep 2024 17:38:49 GMT

I don’t understand why they are still sending out the 5364 hub when there’s a known fault

Re: Router IPHONE bug

AldridgeAndy — Sun, 29 Sep 2024 17:42:38 GMT

WiFi Hub is standard issue for most customers.

The "system" will be saying in your case "GFast Customer, send WiFi Hub". If you can get a team member who can think outside of that then you'll get your Hub2, which will work, have a faster web interface and most importantly solve the iPhone issue.

Good luck when you speak to faults escalation and don't give up 🙂

Re: Router IPHONE bug

Deanosafc24 — Sun, 29 Sep 2024 17:49:26 GMT

I was just gonna say, think I’ve give up on getting a WIFI HUB 2 or a decent service that works

Re: Router IPHONE bug

Debbie-TalkTalk — Mon, 30 Sep 2024 05:54:00 GMT

Hi @Deanosafc24

You should have received the hub2, did you receive the hub1? Is it connected at the moment?

Re: Router IPHONE bug

Deanosafc24 — Mon, 30 Sep 2024 09:10:03 GMT

Yes, but it’s still intermittent with my iPhone

Re: Router IPHONE bug

Debbie-TalkTalk — Mon, 30 Sep 2024 09:13:15 GMT

Hi @Deanosafc24

I'm really sorry about this, you should have received the hub2.

I will need to escalate this again to our faults escalation team.

Re: Router IPHONE bug

Deanosafc24 — Mon, 30 Sep 2024 13:02:05 GMT

What’s the situation?

Re: Router IPHONE bug

Deanosafc24 — Tue, 01 Oct 2024 07:52:06 GMT

Hi, what’s the situation now? Thx

Re: Router IPHONE bug

Debbie-TalkTalk — Tue, 01 Oct 2024 08:08:05 GMT

Hi @Deanosafc24

My colleague from our faults escalation team will contact you directly to discuss the next actions.

Re: Router IPHONE bug

Deanosafc24 — Tue, 01 Oct 2024 08:14:47 GMT

Ok, on here?

Re: Router IPHONE bug

Debbie-TalkTalk — Tue, 01 Oct 2024 08:15:45 GMT

Hi @Deanosafc24

No they will phone you to discuss.

Thanks

Re: Router IPHONE bug

Deanosafc24 — Tue, 01 Oct 2024 09:53:39 GMT

When will this be?

Re: Router IPHONE bug

Deanosafc24 — Tue, 01 Oct 2024 11:20:10 GMT

Hi sorry to be a bother, but do you have anymore information for me? Thx

Re: Router IPHONE bug

Deanosafc24 — Tue, 01 Oct 2024 13:00:47 GMT

Would I just be better buying one from Amazon?

Re: Router IPHONE bug

Debbie-TalkTalk — Tue, 01 Oct 2024 13:09:30 GMT

Hi @Deanosafc24

I'm just waiting on more information from my colleague for when they will contact you.

Re: Router IPHONE bug

Anonymous — Wed, 02 Oct 2024 07:37:32 GMT

Morning,

Our supply team have now ordered a wifi hub 2 and advised that you should receive this in the next few days.

Thanks

Michelle

Re: Router IPHONE bug

Deanosafc24 — Wed, 02 Oct 2024 12:57:49 GMT

Ok thx for your help

Re: Router IPHONE bug

Anonymous — Fri, 04 Oct 2024 06:15:25 GMT

Morning,

Just checking in to see if the Wifi Hub 2 has arrived?

Thanks

Michelle