topic Re: Fibre landline in Fibre

Fibre landline

JessH1 — Sun, 29 Sep 2024 12:44:57 GMT

Help! I had fibre installed a few weeks ago, including landline, and for the past three days the phone hasn't worked. Right from the start it gave an intermittent tone when picked up (the same as when there's a voicemail, which there never was) but calls out and in were ok. For the last three days incoming calls have rung, but the line's dead when I pick up, and outgoing calls give what sounds like the engaged signal. I've tried unplugging and plugging the phone lines but no joy. I've got a mobile so I'm not cut off from the outside world (oh, and I'm currently isolating due to covid), but am in my 70s and not hugely tech savvy. I successfully linked fibre up to my tv, and installed the eero thingy, but I'm stuck re the phone. Can anyone help?

Re: Fibre landline

Gliwmaeden2 — Sun, 29 Sep 2024 14:05:29 GMT

There's an ongoing problem with VOIP, @JessH1.

Staff will be on here tomorrow.

Make sure that you have completed your community forum profile details for them to identify your account.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Re: Fibre landline

Anonymous — Mon, 30 Sep 2024 05:41:10 GMT

Hi Jess,

I'm sorry to hear this. There was an issue with VOIP over the weekend which has now been resolved. Is the voice service now working ok for you?

Thanks

Michelle