topic Re: Fibre connection really slow! 😢 in Fibre

Fibre connection really slow! 😢

jackieh2009 — Sun, 29 Sep 2024 11:07:10 GMT

Hi Guys,

TT website tools say all is well with my internet speed and connection, but unfortunately this is not the case!

The internet keeps dropping out and when it does come back, it is painfully slow.

Please can you check it out for me.

Thanks,

Jackie

Re: Fibre connection really slow! 😢

KeithFrench — Sun, 29 Sep 2024 21:02:42 GMT

Hi Jackie,

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Fibre connection really slow! 😢

Chris-TalkTalk — Mon, 30 Sep 2024 07:24:43 GMT

Hi Jackie,

I'm sorry to hear that you're experiencing problems with your service. Line test is passing and only showing a couple of disconnection over the last few days. Have you noticed if the lights change on your router when your connection drops?

Chris

Re: Fibre connection really slow! 😢

jackieh2009 — Mon, 30 Sep 2024 12:00:03 GMT

Good Morning Chris,

Thank you for checking the line for me.

I didn’t think to look at the lights on the router, sorry.

Yesterday, after I had already posted, I unplugged the router for a good 40 minutes and have to say that since I rebooted the router the connection has been much better.

i think I will close this post. Thank you for your help.

Regards,

Jackie

Re: Fibre connection really slow! 😢

jackieh2009 — Mon, 30 Sep 2024 12:03:01 GMT

Good Morning Keith,

Thank you for your help with this.

If I had thought to unplug and reboot the router, I may not have needed to post. Sorry, for wasting your time 🙈

Regards,

Jackie

Re: Fibre connection really slow! 😢

Anonymous — Mon, 30 Sep 2024 12:11:53 GMT

Afternoon Jackie,

No problem, let us know if it happens again.

Thanks

Michelle