topic Re: Wi-Fi Hub version SG4K100202 - no WiFi calling on my EE phone. in Fibre

Wi-Fi Hub version SG4K100202 - no WiFi calling on my EE phone.

Sidious — Sun, 29 Sep 2024 22:55:12 GMT

While the topic here is on the Full-Fibre section, I think that the issue mentioned explains why I can't now use Wi-Fi calling on my EE phone; my router firmware is showing "TalkTalk Wi-Fi Hub
version SG4K100202"

Could I ask that the firmware on my FAST 5364 is reverted to the previous version?

Ant (AKA Sid)

Re: Wi-Fi Hub version SG4K100202 - no WiFi calling on my EE phone.

Debbie-TalkTalk — Mon, 30 Sep 2024 06:27:19 GMT

Hi @Sidious

Apologies for this.

When did this issue first start? Can you also confirm which handset you are using?

I have rolled the firmware back to the previous version, please can you retest?

Thanks

Re: Wi-Fi Hub version SG4K100202 - no WiFi calling on my EE phone.

arthurs5 — Mon, 30 Sep 2024 09:19:43 GMT

I have the same problem . How do you get the rollback you mention?

Re: Wi-Fi Hub version SG4K100202 - no WiFi calling on my EE phone.

Debbie-TalkTalk — Mon, 30 Sep 2024 09:26:50 GMT

Hi @arthurs5

If you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Thanks

Re: Wi-Fi Hub version SG4K100202 - no WiFi calling on my EE phone.

Sidious — Mon, 30 Sep 2024 21:11:19 GMT

Thank you very much. I am now able to WiFi call. 😄

I noticed the issue last week with my (albeit old) MS Lumia, but didn't even think about the router firmware being the reason! 😲

Sorted now though!

Ant.

Re: Wi-Fi Hub version SG4K100202 - no WiFi calling on my EE phone.

Anonymous — Tue, 01 Oct 2024 05:24:20 GMT

Hello,

I'm glad to hear this and thanks for letting us know 🙂

Thanks

Michelle