topic Re: Elderly parents wifi in Fibre

Elderly parents wifi

JaceyBoy — Wed, 02 Oct 2024 15:22:00 GMT

Hi can someone check my parents WiFi please not working now all day, in my profile

Re: Elderly parents wifi

JaceyBoy — Wed, 02 Oct 2024 16:15:10 GMT

Their number is in my notes

Re: Elderly parents wifi

Gliwmaeden2 — Wed, 02 Oct 2024 16:43:13 GMT

It won't be today, via the forum, @JaceyBoy.

Staff will be back early in the morning.

Phone support on 03451 720088 is open still till 7pm, Chat till 9pm.

Re: Elderly parents wifi

Chris-TalkTalk — Thu, 03 Oct 2024 06:25:33 GMT

Hi JaceyBoy,

Line test is passing, is the telephone service working OK? Is there a dial tone?

Chris

Re: Elderly parents wifi

JaceyBoy — Thu, 03 Oct 2024 08:14:02 GMT

Just finding out from my Dad, will post back

Re: Elderly parents wifi

Chris-TalkTalk — Thu, 03 Oct 2024 08:14:43 GMT

OK thanks

Re: Elderly parents wifi

JaceyBoy — Thu, 03 Oct 2024 08:18:38 GMT

Chris, he has a dial tone but solid orange on the router and no internet, can you look into it please?

Re: Elderly parents wifi

Chris-TalkTalk — Thu, 03 Oct 2024 08:42:23 GMT

OK thanks. The line test was failing yesterday but passing today so could you switch the router off for 30 minutes then switch back on an retest. Is the router currently connected to the test socket?

Chris

Re: Elderly parents wifi

JaceyBoy — Thu, 03 Oct 2024 08:53:30 GMT

Yes it is Chris..

Re: Elderly parents wifi

Chris-TalkTalk — Thu, 03 Oct 2024 08:57:20 GMT

OK thanks. So could you switch the router off for 30 minutes and if it's still not working when you switch it back on then we'll need to arrange an engineer visit

Chris

Re: Elderly parents wifi

JaceyBoy — Thu, 03 Oct 2024 09:39:36 GMT

Hi Chris, router back on, light flashed blue now gone solid orange, need engineer I believe

Re: Elderly parents wifi

Chris-TalkTalk — Thu, 03 Oct 2024 10:19:03 GMT

OK, thanks for trying. If you would like us to book and engineer can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details

Thanks

Re: Elderly parents wifi

JaceyBoy — Thu, 03 Oct 2024 10:23:30 GMT

Chris, my dad has a spare router and he now has a solid blue light, will monitor today

Re: Elderly parents wifi

Chris-TalkTalk — Thu, 03 Oct 2024 10:30:08 GMT

OK thanks, please let us know if you need any further assistance

Chris

Re: Elderly parents wifi

JaceyBoy — Thu, 03 Oct 2024 13:54:47 GMT

All seems well with the new router

Re: Elderly parents wifi

Chris-TalkTalk — Thu, 03 Oct 2024 13:55:37 GMT

That's great, thanks for letting me know 🙂

Chris