topic Re: HUWAI 633 ROUTER in Fibre

HUWAI 633 ROUTER

billybob78! — Mon, 30 Sep 2024 12:17:03 GMT

I ma having problems with the above router similar to a previous poster. I have to regularly turn it off then back on to get it to work satisfactorily. It is a very old router so my be on its last legs !

Any help would be very welcome

Re: HUWAI 633 ROUTER

Debbie-TalkTalk — Mon, 30 Sep 2024 12:18:12 GMT

Hi @billybob78!

I can send you a replacement router.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Re: HUWAI 633 ROUTER

billybob78! — Mon, 30 Sep 2024 12:30:10 GMT

How do I do that ?

Re: HUWAI 633 ROUTER

Debbie-TalkTalk — Mon, 30 Sep 2024 12:32:58 GMT

Hi @billybob78!

If you click on your Community Username, then select view/manage user settings, then click on personal information tab.

You can then add your details there, please can you also click the save changes button at the bottom of the page, once you have added your details.

Thanks

Re: HUWAI 633 ROUTER

billybob78! — Mon, 30 Sep 2024 15:09:12 GMT

I think I have managed to update my profile with the info you required. So my I take you up on the offer of a new router thanks.

billybob78!

Re: HUWAI 633 ROUTER

Debbie-TalkTalk — Tue, 01 Oct 2024 06:06:51 GMT

Hi @billybob78!

Thank you 🙂

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with the replacement router.

Debbie

Re: HUWAI 633 ROUTER

Debbie-TalkTalk — Thu, 03 Oct 2024 10:12:40 GMT

Hi @billybob78!

Have you received the replacement router?

Re: HUWAI 633 ROUTER

Anonymous — Tue, 08 Oct 2024 08:46:46 GMT

Hi @billybob78!

Just checking back in to confirm if everything is now working ok for you?

Thanks

Michelle