topic Re: Sync speed lower than usually in Fibre

Sync speed lower than usually

Gangerlv — Sun, 29 Sep 2024 12:49:40 GMT

Hi sync speed is at around 42/43 Mbps, when it was usually close or above 60. Did a line test and there is an issue, been told to speak to Sara, but i cant find her.

Download speed is close to 40, upload 17.

Modem is plugged in directly in the master socket.

Can someone please test the line.

Cheers

Re: Sync speed lower than usually

KeithFrench — Mon, 30 Sep 2024 08:13:40 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Sync speed lower than usually

Debbie-TalkTalk — Mon, 30 Sep 2024 08:25:19 GMT

Hi @Gangerlv

I'm really sorry to hear this.

I've completed a line test which is clear - No faults detected.

I can see re connections on the line and this can affect the sync speed.

Is the connection dropping or has the router been rebooted? Does your master socket have a test socket?

Re: Sync speed lower than usually

Gangerlv — Mon, 30 Sep 2024 14:58:14 GMT

Hi Debbie, recent disconnection will be, when i plugged the modem in to a master socket. It doesnt have test socket.

i have not noticed too many reconnections, there had been some, but too often.

Ill try 30min reboot later.

Re: Sync speed lower than usually

Anonymous — Tue, 01 Oct 2024 05:30:23 GMT

Good morning,

Thanks for the update. How has your connection been since the 30 minute reboot?

Michelle

Re: Sync speed lower than usually

Gangerlv — Wed, 02 Oct 2024 17:19:05 GMT

Hi Michelle,

i did a 30min reset yesterday. Today sync is still at 43.

Re: Sync speed lower than usually

Debbie-TalkTalk — Thu, 03 Oct 2024 07:11:25 GMT

Hi @Gangerlv

The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

Thank you for confirming that you don't have test socket. Have you recently tested with a different router?

Re: Sync speed lower than usually

Gangerlv — Thu, 03 Oct 2024 16:56:19 GMT

Hi Debbie,

i have hooked up my old router. Maybe that will improve the sync speed.

cheers

Re: Sync speed lower than usually

Debbie-TalkTalk — Fri, 04 Oct 2024 05:27:04 GMT

Hi @Gangerlv

Thanks for your reply.

The line test is still detecting the same fault. Is the old router connected at the moment?

Re: Sync speed lower than usually

Gangerlv — Fri, 04 Oct 2024 06:05:23 GMT

Hi Debbie,

yes it is.

Re: Sync speed lower than usually

Debbie-TalkTalk — Fri, 04 Oct 2024 06:14:53 GMT

HI @Gangerlv

Thanks for confirming.

Would you like me to arrange an Openreach engineer visit?

Re: Sync speed lower than usually

Gangerlv — Mon, 07 Oct 2024 05:14:29 GMT

Hi Debbie,

yes please, but i can only do some weekday afternoons.

cheers

Re: Sync speed lower than usually

Debbie-TalkTalk — Mon, 07 Oct 2024 07:04:41 GMT

Hi Gangerlv

Ok no problem.

Please can you provide a couple of days availability PM (1pm - 6pm)

Can you also confirm potential Engineer charges

Re: Sync speed lower than usually

Gangerlv — Tue, 08 Oct 2024 17:22:37 GMT

Hi Debbie,

I think it will not be necessary. Removed face plate from master socket and reseated the connections - now sync speeds are back to normal.

Thanks for all the help.

cheers

Re: Sync speed lower than usually

Debbie-TalkTalk — Wed, 09 Oct 2024 06:04:04 GMT

Hi @Gangerlv

I'm glad to hear that the speed has increased, thanks for letting me know 🙂