topic Cisco AnyConnect VPN issues in Fibre

Cisco AnyConnect VPN issues

NathanS — Fri, 04 Oct 2024 06:33:47 GMT

For the last few weeks I have been u able to connect my work laptop to the network either WiFi or wired. All my other devices work, so I assumed it was the VPN, I have had it reinstalled twice and tested that it works on other private networks or tethered from mobile device, but it will not connect at home. I have recently spoken with chat agents who ran various tests and said everything appeared to be working fine. When I log into the router I can see the device listed but it will just not allow my work device to connect.

Any help much appreciated.

Re: Cisco AnyConnect VPN issues

Debbie-TalkTalk — Fri, 04 Oct 2024 06:44:13 GMT

Hi @NathanS

Thanks for creating a new thread.

I've asked our Devices Team to make a change to your router firmware and I will post back to here to confirm once this has been completed.

Thanks

Re: Cisco AnyConnect VPN issues

Debbie-TalkTalk — Fri, 04 Oct 2024 08:27:03 GMT

Hi @NathanS

We've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: Cisco AnyConnect VPN issues

NathanS — Fri, 04 Oct 2024 16:50:11 GMT

Thank you, it's working again! Really appreciate such a quick turnaround from you and the team!

Re: Cisco AnyConnect VPN issues

Debbie-TalkTalk — Mon, 07 Oct 2024 06:10:04 GMT

Hi @NathanS

I'm so glad to hear this, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie