topic Re: Internet connection going on and off very often in Fibre

Internet connection going on and off very often

szechuany — Fri, 04 Oct 2024 21:09:36 GMT

The connection seems to always cut off and on very frequently, i've tried firmware reset but doesn't fix the issue, please help thank you

Re: Internet connection going on and off very often

Gliwmaeden2 — Fri, 04 Oct 2024 21:18:59 GMT

@szechuany, I have moved your duplicate post out of the way.

Please only follow up on this thread.

Staff will respond after the weekend.

Re: Internet connection going on and off very often

Anonymous — Mon, 07 Oct 2024 06:31:47 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone please?

Thanks

Michelle

Re: Internet connection going on and off very often

szechuany — Mon, 07 Oct 2024 18:19:43 GMT

Hello, the entire internet connection has now stopped working since 1pm today, please help, thanks

Re: Internet connection going on and off very often

szechuany — Mon, 07 Oct 2024 18:20:35 GMT

Hello, the whole internet line has been cut off since 1pm today I’ve tried restarting router and factory resetting nothing works please help thanks

Re: Internet connection going on and off very often

Gliwmaeden2 — Mon, 07 Oct 2024 20:25:37 GMT

@szechuany, sorry to hear that the issue may have worsened.

Have you got a phone handset with which to check the line quality as identifying a fault with the phone can help get to the root of the problem?

Please respond to Michelle's question (see earlier).

If you haven't got a landline handset, try to borrow one.

You can even call your landline from a mobile and vice versa to check for hiss / crackle when speaking or silent.

Staff will be back on here during the day.

Re: Internet connection going on and off very often

Chris-TalkTalk — Tue, 08 Oct 2024 05:24:17 GMT

Hi szechuany,

Can you just let us know if your telephone service is working OK

Thanks

Chris

Re: Internet connection going on and off very often

szechuany — Tue, 08 Oct 2024 06:43:40 GMT

Hi, thanks for getting back, the landline is working ok and the internet is working now this morning however the internet connection is still persistently going off and on every 10-20 minutes

Re: Internet connection going on and off very often

Chris-TalkTalk — Tue, 08 Oct 2024 07:10:19 GMT

Could you just PM me the name of the account holder and i'll then log this out to Openreach for investigation

Chris