topic Re: Fibre 35 connection lost in Fibre

Fibre 35 connection lost

carlastc — Sat, 05 Oct 2024 19:38:15 GMT

I have been unable to connect to the internet since 4pm yesterday (Friday 4th October). My partner is working from home and the connection suddenly dropped and we have been unable to connect since.

I had a new socket fitted a few weeks ago and this solved the problem initially but it's now failed again.

Advice please?

Re: Fibre 35 connection lost

KeithFrench — Sun, 06 Oct 2024 12:22:10 GMT

Hi @carlastc

What happens if you connect the router to the test socket behind the Master Socket's removable faceplate, via a new or known good microfilter?

Re: Fibre 35 connection lost

Anonymous — Mon, 07 Oct 2024 07:13:04 GMT

Morning,

I'm sorry for the delay. Is this still happening since your last post?

Thanks

Michelle

Re: Fibre 35 connection lost

carlastc — Mon, 07 Oct 2024 18:39:41 GMT

Hi Michelle, Apparently there was a fault outside my property, an engineer has been and the problem.

We are now up and running.

Thank You.

Re: Fibre 35 connection lost

carlastc — Mon, 07 Oct 2024 18:41:31 GMT

Hi Keith, thanks for replying, there seems to have been a fault on the line, an engineer has been and fixed it.

Re: Fibre 35 connection lost

Chris-TalkTalk — Tue, 08 Oct 2024 05:17:32 GMT

Hi carlastc,

Glad to hear that the issue is resolved, thanks for letting us know

Chris