topic Re: Internet down in Fibre

Internet down

Southy79 — Wed, 09 Oct 2024 18:42:54 GMT

Hoping someone can help, don't dare go through chat or call centers as they don't know what to do. I'm on g.Fast and have an BT openreach router supploed on install and no Internet light.

Line test ran, said there was an issue and to unplug the router for 20 mins. Done this and still no Internet light.

Re: Internet down

Divsec — Thu, 10 Oct 2024 05:19:40 GMT

Hi @Southy79 your post has been escalated and you should hear soon.

Re: Internet down

Anonymous — Thu, 10 Oct 2024 05:42:13 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear and the connection looks ok from here. Have you now been able to connect ok since your last post?

Thanks

Michelle

Re: Internet down

Southy79 — Fri, 11 Oct 2024 12:08:59 GMT

Hi Michelle,

Sorry for not getting back soon,er, didn't get a notification you responded.

Was down for about 2 hours then on and off for the evening, but fine the next day.

From what I can tell there were a few BT and TT customer affected in my area that evening, so likely it wasn't jist something on my premises

Thanks

Re: Internet down

Anonymous — Fri, 11 Oct 2024 12:42:09 GMT

Good afternoon,

No problem. I'm glad to hear that your connection is now ok. If there were other people affected at the same time then it sounds like it may have been related to a possible outage. Please let us know if this does happen again.

Thanks

Michelle