topic Re: Interleaved in Fibre

Interleaved

compu — Sat, 22 Jun 2024 13:22:57 GMT

I few weeks back has some power failures on the powerstrip where my router is connected, as a result of this seem my line has switched to interleaved. I do not use the Talktalk Hub as this has started causing issues with real time music collaboration apps where noise is generated and with Interleaver switched on I now have a lot of jitter on the upload stream. Would it be possible to have this reset?

Re: Interleaved

Anonymous — Mon, 24 Jun 2024 05:57:55 GMT

Good morning,

I'm sorry for the delay. It's not possible for us to manually choose a profile but we can have a look at your connection stats for you.

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Interleaved

compu — Tue, 25 Jun 2024 21:00:05 GMT

Thanks Michelle, I have now updated my info.

Re: Interleaved

Debbie-TalkTalk — Wed, 26 Jun 2024 06:23:47 GMT

HI @compu

Thanks for updating your Community Profile.

I ran a line test just to make sure everything looked ok and no faults were detected.

As Michelle has advised, we are unable to change/choose profiles now, this is managed by DLM.

If you leave the router switched on then DLM will monitor the connection and choose the best profile for your line.

Re: Interleaved

compu — Wed, 26 Jun 2024 16:34:07 GMT

Thanks Debbie, how long does the monitoring last? It has been 3 weeks and the usual interleaver dept of 4 - 1 is still on 16 - 1 since the power failure I mentioned earlier.

Re: Interleaved

Debbie-TalkTalk — Thu, 27 Jun 2024 06:05:26 GMT

Hi compu

Usually we advise at least 48hrs for DLM to monitor and start making changes to the line profile.

Would it be possible to connect the TT router again to see if this helps?

We can't specifically request Openreach to change profiles to/from interleaved, Openreach will only reset DLM.

Re: Interleaved

compu — Wed, 09 Oct 2024 21:11:33 GMT

I had an issue tonight with the line not connecting I think caused by turning the router back on from a power strip and router would not connect, after this happened I run a line test and you advised there is a fault and booked a BT Openreach Engineer.

Please note that you might want to cancel it as I then waited around 45 minutes before turning the router back on again and is all working fine now. I think turning the router from the power strip might have caused a surge and router was unable to connect. Now all working.

Re: Interleaved

Anonymous — Thu, 10 Oct 2024 05:34:41 GMT

Hello,

Have you been in touch with our Tech Team directly to cancel this engineer? When has it been arranged for?

Thanks

Michelle

Re: Interleaved

compu — Thu, 10 Oct 2024 06:04:17 GMT

It was all automatically arranged after I did the line test, I have only reported here since last night.

Re: Interleaved

Chris-TalkTalk — Thu, 10 Oct 2024 06:48:03 GMT

Hi compu,

Looks as though the line test picked up a disconnections in the network, this resulted in a non-appointed engineer (just to check the line) to be arranged. If everything is working OK I can cancel the engineer, would you like me to do this?

Chris

Re: Interleaved

compu — Thu, 10 Oct 2024 06:53:58 GMT

Yes, cancel it, there is no fault, still connected, Thanks

Re: Interleaved

Chris-TalkTalk — Thu, 10 Oct 2024 06:56:24 GMT

OK I'll cancel it now