topic Re: AnyConnect Issue in Fibre

AnyConnect Issue

Dazzh82 — Fri, 11 Oct 2024 09:22:11 GMT

Please can someone help me fix this issue, Im aware from other posts that the router needs something doing to it?

Debbie-TalkTalk — Fri, 11 Oct 2024 09:23:49 GMT

Apologies for this.

I will need to make a change to your router firmware.

Have you added the correct landline number to your Community Profile?

Dazzh82 — Fri, 11 Oct 2024 09:28:52 GMT

Ive just updated it now starts 0122

Debbie-TalkTalk — Fri, 11 Oct 2024 09:37:39 GMT

Thank you. I can see that your router firmware has already been rolled back.

Are you unable to connect to VPN this morning?

Dazzh82 — Fri, 11 Oct 2024 09:44:07 GMT

No I haven't been able to today at all

Debbie-TalkTalk — Fri, 11 Oct 2024 09:45:01 GMT

Please can you power down the router for a full 30 minutes and then retest again?

Debbie-TalkTalk — Tue, 15 Oct 2024 06:24:27 GMT

Do you still need help with this?