topic Re: IP problem in Fibre

IP problem

Tired3 — Fri, 11 Oct 2024 20:16:29 GMT

Sorry but I hate this community idea thing pinched from Apple. So instead of Talk Talk or Eero or whoever fixing the problems they cause I got put my head together with bunch of customers, Anyhow, can anyone tell me how to fix this so I can log into the National Lottery again. Surely I’m due to be a millionaire some time… See message below that’s appeared a couple of weeks after starting with Talk Talk / eero

Our location software recognises Internet Protocol addresses (IP addresses) that are used by UK-based Internet Service Providers (ISPs). If your ISP has not registered your IP address as being situated in the UK or Isle of Man, we must assume that you are located outside this region.

Please contact your ISP and ask them to update the registration of your IP address (it may take a few weeks for the changes to take effect).

Re: IP problem

ferguson — Fri, 11 Oct 2024 20:24:25 GMT

Are you using a VPN at all? Otherwise, which service do you have exactly, you mention an eero so is it Full Fibre?

Re: IP problem

Tired3 — Fri, 11 Oct 2024 23:34:33 GMT

Thanks for responding. Yes full fibre. No VPN I am aware of.

Re: IP problem

Chris-TalkTalk — Mon, 14 Oct 2024 06:15:56 GMT

Hi Tired3,

If you are still need assistance with this can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: IP problem

Tired3 — Wed, 16 Oct 2024 18:29:19 GMT

Hi Chris,

have done so, I think.

alice

Re: IP problem

Chris-TalkTalk — Thu, 17 Oct 2024 06:16:15 GMT

Thanks Alice, but could you also please add your TalkTalk home telephone number or account number so that we can locate you on our systems

Thanks

Chris