topic Re: Fibre65 router issues in Fibre

Fibre65 router issues

Penfold64 — Tue, 15 Oct 2024 12:37:57 GMT

I am currently on Fibre65 and recently renewed my plan.

However, I have the old HG633 Huawei Router which has been causing me issues lately.

Both wired and wireless connections slow down periodically and I have to reboot the router to get back to anything like normal internet speeds.

Usually get between 50Mbps and 55Mbs but will drop to around 1.5Mbps, rebooting the router fixes the issue.

Is it about time I had a new router?

Kind regards

Debbie-TalkTalk — Tue, 15 Oct 2024 12:49:53 GMT

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Thanks

Debbie 🙂

Anonymous — Fri, 18 Oct 2024 05:57:43 GMT

Good morning,

How are you getting on?

Thanks

Michelle

Penfold64 — Fri, 18 Oct 2024 19:27:22 GMT

New router arrived, all working OK now.

WiFi speed much improved.

Thank you TalkTalk.

Debbie-TalkTalk — Mon, 21 Oct 2024 05:36:16 GMT

That's great news, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie