topic Re: Yet More Issues in Fibre

Yet More Issues

Ryoma2040 — Tue, 17 Sep 2024 18:12:22 GMT

My connection has started dropping multiple times a day, usually in frenzied bursts where it will go on and off several times in the space of 5 minutes.
If it does manage to stay connected (or reconnect at all, as it has been off for quite a while at the time of writing) then I'm getting speeds of around 0.5mbps down.
The phone seems to work fine and there doesn't seem to be any noise on the line beyond the normal levels.

It has been doing this for the last two days and it is only three months since we last had an engineer out to fix it.

I've checked all of the cables and reset the router, even swapped several bits out to see if it helped, which it did not. It's currently connected directly to the test socket and that has made no difference to stability or speed. I even tried leaving the router off last night and putting it back on when I woke up but that made little to no difference.

Re: Yet More Issues

Anonymous — Wed, 18 Sep 2024 06:14:55 GMT

Morning,

I'm sorry to hear this. I've run a line test now which is clear, however your connection looks very unstable. Do you have a different router that you could test with just so we can rule this out?

Thanks

Michelle

Re: Yet More Issues

Ryoma2040 — Wed, 18 Sep 2024 21:43:58 GMT

I do. I've been out all day but I'll set it up in the morning and let you know.

Re: Yet More Issues

Anonymous — Thu, 19 Sep 2024 06:11:06 GMT

Morning,

Thank you. Please post back here to confirm once this is set up and we'll check this again for you.

Michelle

Re: Yet More Issues

Ryoma2040 — Thu, 19 Sep 2024 09:00:47 GMT

It's all connected and the speed seems to be back to around normal but there were occasions in the last few days when it would go back up as well, only to drop back down 15 minutes later. So I'll hold off on the celebrations for now.

Re: Yet More Issues

Anonymous — Thu, 19 Sep 2024 09:36:49 GMT

Good morning,

Thanks for confirming and we'll check back in with you tomorrow to see if the speeds have remained consistent.

Michelle

Re: Yet More Issues

Anonymous — Fri, 20 Sep 2024 05:34:41 GMT

Morning,

How has your connection/speed been?

Thanks

Michelle

Re: Yet More Issues

Ryoma2040 — Fri, 20 Sep 2024 13:10:42 GMT

It's been connected without issue for a little over 24 hours now.
I imagine the problems will crop up again when it rains but for now I guess it's fine.

Re: Yet More Issues

Anonymous — Mon, 23 Sep 2024 05:40:11 GMT

Good morning,

Thank you for the update. If it does happen again when it rains then if possible please can you post back here straight away and we can re-run the line to see if it detects a fault when it's happening/raining.

Michelle

Re: Yet More Issues

Ryoma2040 — Sat, 12 Oct 2024 21:17:16 GMT

The connection dropped on Friday night at around 11pm down to 0.7mbps and has dropped a few more times during Saturday. It's currently at 2.0mbps and hasn't been back up to full speed since it went off on Friday.

Re: Yet More Issues

Anonymous — Mon, 14 Oct 2024 06:39:11 GMT

Morning,

I'm sorry to hear this. I've re-run the line test now which has detected a potential voice fault. Do you also have no dial tone? As soon as we have confirmed this then we can raise this straight over to Openreach for investigation.

Thanks

Michelle

Re: Yet More Issues

Ryoma2040 — Mon, 14 Oct 2024 09:40:36 GMT

There is a dial tone but there's also a lot of noise on the line.

Re: Yet More Issues

Karl-TalkTalk — Mon, 14 Oct 2024 09:50:49 GMT

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.

Thanks

Karl.

Re: Yet More Issues

Anonymous — Fri, 18 Oct 2024 06:04:28 GMT

Morning,

How are you getting on?

Thanks

Michelle