topic Re: Router upgrade? in Fibre

Router upgrade?

Amieex — Mon, 14 Oct 2024 10:47:34 GMT

My router is incredibly old. It's been Highlighted as the issue my internet doesn't work properly. The connections l drops and I go periods of time with no internet.

iv just spent over an hour with live chat to be told If I want my internet to work I need to pay £60 and I don't have that money.

I suffer with mental health issues and not being able to use my internet to access my support system when needed is incredibly distressing.

iv been with talk talk for over 13 years, I don't understand why needing a router upgraded is my responsibility when I pay for my package?

Re: Router upgrade?

Karl-TalkTalk — Mon, 14 Oct 2024 10:51:52 GMT

Hi @Amieex

I can see you are using an older Dlink router that we no longer provide.

I've a new Wi-Fi Hub on the way to you.

Regards,

Karl.

Re: Router upgrade?

Karl-TalkTalk — Mon, 14 Oct 2024 10:52:59 GMT

I've also sent you a quick Survey via PM about your interaction with our Community.

Thanks

Karl.

Re: Router upgrade?

Amieex — Mon, 14 Oct 2024 10:56:17 GMT

Thanks

Re: Router upgrade?

Karl-TalkTalk — Mon, 14 Oct 2024 11:16:49 GMT

You're Welcome 🙂

Regards

Karl

Re: Router upgrade?

Anonymous — Fri, 18 Oct 2024 06:02:43 GMT

Hi @Amieex

Just checking back in to see if the replacement router has arrived?

Thanks

Michelle

Re: Router upgrade?

Amieex — Fri, 18 Oct 2024 08:57:26 GMT

Yeah it router came and my internet has almost doubled in speed. Thank you!

Re: Router upgrade?

Anonymous — Fri, 18 Oct 2024 09:02:20 GMT

Morning,

I'm really glad to hear this 🙂

Thanks

Michelle

Re: Router upgrade?

Aberde1n — Mon, 23 Dec 2024 10:20:42 GMT

I have been with Talk Talk for more than 20 years. I am having difficulty opening some apps. I don't experience a problem when I am connected to someone else's router. Will you please replace my router which I have had for many years?

Thanks

R J Hill

Re: Router upgrade?

Chris-TalkTalk — Mon, 23 Dec 2024 10:27:36 GMT

Hi Aberde1n,

Can you please start your own topic/thread in the appropriate support section and we'll be happy to help

Chris