topic Re: Solid red LOS light in Fibre

Solid red LOS light

Kermitstwin — Thu, 17 Oct 2024 18:00:04 GMT

Tried turning off for 30 mins and still no difference.

no internet for the whole of today

Re: Solid red LOS light

Anonymous — Fri, 18 Oct 2024 05:18:17 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Solid red LOS light

Kermitstwin — Fri, 18 Oct 2024 07:11:00 GMT

I believe I have updated it now.

Re: Solid red LOS light

Anonymous — Fri, 18 Oct 2024 07:16:26 GMT

Morning,

Thank you. The line test has asked us to check that the ONT is plugged in and switched on? Are all the cables connected securely?

Michelle

Re: Solid red LOS light

Kermitstwin — Fri, 18 Oct 2024 07:27:44 GMT

Good morning,

Yes, everything is plugged in and switched on

Re: Solid red LOS light

Debbie-TalkTalk — Fri, 18 Oct 2024 07:37:17 GMT

Hi @Kermitstwin

Thanks for confirming.

We can book an Openreach engineer visit. Please can you provide your availability for this visit AM and PM?

Can you also confirm potential Engineer charges

Re: Solid red LOS light

Kermitstwin — Fri, 18 Oct 2024 07:42:47 GMT

Today there will be someone in from 7pm and tomorrow there will be someone in for the whole day.

I also confirm the charges if the fault is mine.

Re: Solid red LOS light

Debbie-TalkTalk — Fri, 18 Oct 2024 07:47:07 GMT

Hi @Kermitstwin

I can try for tomorrows appointment. Just in case there is no availability are you available any days next week?

Re: Solid red LOS light

Kermitstwin — Fri, 18 Oct 2024 10:09:27 GMT

Both Monday and Tuesday there will be someone in the house for the whole day

Re: Solid red LOS light

Debbie-TalkTalk — Fri, 18 Oct 2024 10:20:28 GMT

Hi @Kermitstwin

Thanks for your reply.

There was availability for tomorrow 19/10 AM (8am - 1pm) so I have booked this appointment.

Please let us know how you get on following this visit.

Thanks again.

Debbie

Re: Solid red LOS light

Kermitstwin — Sat, 19 Oct 2024 09:12:33 GMT

All fixed now thank you!
There was a problem with the pole outside.

Re: Solid red LOS light

Debbie-TalkTalk — Mon, 21 Oct 2024 05:46:10 GMT

Hi @Kermitstwin

I'm so glad to hear that everything is working ok now, thanks for letting me know 🙂

Debbie